Does Family Action pay their employees well?

According to anonymously submitted Glassdoor reviews, Family Action employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Family Action. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Family Action?

62% of Family Action employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Family Action 3.8 out of 5 for work life balance, 3.6 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at Family Action?

Family Support Worker (5) , Administrative Assistant (2) , Senior Administrator (2)

What are the pros of working at Family Action according to real employee reviews?

"Great colleagues and a great cause." ((in 4 reviews)); "Family Action has a strong delivery culture and clear structures in place, which helps projects stay on track." ((in 3 reviews))

What are the cons of working at Family Action according to real employee reviews?

"extremely poor management" ((in 7 reviews)); "Pay is low for a charity" ((in 3 reviews))

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Family Action

Family Action Reviews

3.6

62% would recommend to a friend

(47 total reviews)

Sally Christabel Shire

92% approve of CEO

52% positive business outlook

Ratings by category

3.8

Work/Life balance

3.6

Culture and values

3.6

Diversity and inclusion

3.4

Senior management

3.0

Career opportunities

2.9

Compensation and benefits

Family Action has an employee rating of 3.6 out of 5 stars, based on 47 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Family Action employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

47 reviews

2.0

31 May 2026

Supportive local management, but poor HR support and low pay

Support worker

Recommend

CEO approval

Business outlook

Pros

Good local team management. Flexible working.

Cons

HR support is non existent. They do not want lower paid staff contacting them directly. There is not humanity in their approach. The pay is very low. Especially considering the work load.

5.0

23 Mar 2026

Family Coach

Family coach

Recommend

CEO approval

Business outlook

Pros

Good salary Great charity Well supported

Cons

Lots of travelling Carrying weight Safeguarding

3.0

8 Oct 2025

Care for families but lacking for employees

Marketing and communications

Recommend

CEO approval

Business outlook

Pros

Growth of the charity has allowed for additional roles within teams. New brand guidelines, visual identity, and messaging have helped drive the new website and bring the brand awareness to a new level. Increase in policies but lack of follow through in implementation or education about these policies. Embraces remote working for head office and management roles.

Cons

Lack of training for managers resulting in some teams struggling to establish psychologically safe environments. Micromanaging staff within teams which prevents employees from feeling their contributions are valued. Forward progression in certain teams is nonexistent. Upper management/directorate have little to no interaction with subordinates. Certain teams have a high turnover rate due to poor management and lack of opportunity. Frequent mention of 5 key values but “head office” roles are rarely acknowledged for their success or accomplishments and upholding of these values. HR does not support employee concerns and the process of reporting concerns and/or issues is not clear or easy.

Viewing 1 - 3 of 47 Reviews

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Jobs at Family Action

Remote Helpline Volunteer (FamilyLine)

Remote

View job