Does Financial Ombudsman Service pay their employees well?

According to anonymously submitted Glassdoor reviews, Financial Ombudsman Service employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Financial Ombudsman Service. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Financial Ombudsman Service?

43% of Financial Ombudsman Service employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Financial Ombudsman Service 3.6 out of 5 for work life balance, 3.1 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Financial Ombudsman Service?

Investigator (458) , Adjudicator (272) , Ombudsman (34) , Team Manager (30) , Ombudsman Manager (25) , Manager (24) , Adjudicator Grade III (20) , Senior Investigator (14) , Adjudicator (Grade II) (9) , Mass Claims Consultant (9) , Complaints Handler (8) , Contingent Investigator (8) , Senior Manager (7) , Financial Investigator (6) , Financial Ombudsman (6)

What are the pros of working at Financial Ombudsman Service according to real employee reviews?

"Good benefits and people who are very professional and care about the job that they do." ((in 182 reviews)); "It's a good place to work and people are great." ((in 180 reviews)); "Great colleagues and atmosphere." ((in 87 reviews)); "Work life balance can be good if you’re strict with your time" ((in 82 reviews)); "Good pension and lots of well being benefits" ((in 28 reviews))

What are the cons of working at Financial Ombudsman Service according to real employee reviews?

"Management was poor and became more about quantity rather than quality." ((in 112 reviews)); "Different managers have different rules so it hard to progress" ((in 94 reviews)); "Senior management is a closed, male" ((in 81 reviews)); "Low pay compared to the industry" ((in 49 reviews)); "Low salary and No real progression" ((in 43 reviews))

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Financial Ombudsman Service

Financial Ombudsman Service Reviews

3.0

43% would recommend to a friend

(1,228 total reviews)

Jenny Simmonds and James Dipple-Johnstone

49% approve of CEO

35% positive business outlook

Ratings by category

3.6

Work/Life balance

3.5

Diversity and inclusion

3.4

Compensation and benefits

3.1

Culture and values

2.7

Career opportunities

2.6

Senior management

Financial Ombudsman Service has an employee rating of 3.0 out of 5 stars, based on 1,228 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Financial Ombudsman Service employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

1K reviews

3.0

8 Jun 2026

Great coworkers but expect too much from management

Ombudsman

Recommend

CEO approval

Business outlook

Pros

People that you work wifh

Cons

Management sometimes expect too much and not enough support

2.0

21 May 2026

Favouritism, poor pay and no opportunities

Investigator

Recommend

CEO approval

Business outlook

Pros

Easy to book leave Flexible working to an extent Can make good friends in your team

Cons

Annual pay rise is around 1% which is far below cost of living increase. Unrealistic bonus targets depending on consumer surveys Atmosphere is toxic much of the time with SI and OMs Unnecessary competitive atmosphere Minimal training Favouritism One rule for one, another rule for others

1.0

14 May 2026

Nice people but low pay for the work expected

Investigator

Recommend

CEO approval

Business outlook

Pros

People are nice and generally good

Cons

Little pennies for what is expected

Viewing 1 - 3 of 1,228 Reviews

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Jobs at Financial Ombudsman Service

Data Scientist (Apprentice)

Procurement Officer (Apprentice)

IT Asset Management Apprentice

Senior Project Manager

Learning & Development Facilitator

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Ratings by category

Reviews by job title

Great coworkers but expect too much from management

Favouritism, poor pay and no opportunities

Nice people but low pay for the work expected

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