Lack of clear objectives
If you challenged a decision, you were penalised
If you aren't a 'favourite' with senior managers, your role is made harder
No clearly defined ways of working
Adverse to change and new ideas
Expectation to be happy all the time, if you aren't, you are making the company look like employees are unhappy
Everyone is overworked and the expectation is for you to work longer hours, for management, no overtime for this.
If employed on a hybrid basis, made to feel you should be at the office full time
Senior managers hired due to length of service instead of skills required for the role
Micro management is rife
No clear understanding of how people work differently, expectation is to work in the same way as senior managers
Often pressured to do work outside of job description, if you dont, you are seen as a non team player
Lack of benefits
Severely understaffed and reluctant to recruit, pay terrible considering location of the office
No clear training path for new starters, manager expected to deliver this without any set programme
If you work here, agree with what senior management say or you'll end up having your job terminated, just for working differently.
Very clear who senior management liked/ didn't like
Very toxic and pressurised environment due to senior management not fully understanding the roles of the different customer service teams
