Forward Reviews

3.5

58% would recommend to a friend

(301 total reviews)
avatar

Adrian Aoun

65% approve of CEO

51% positive business outlook

Forward has an employee rating of 3.5 out of 5 stars, based on 301 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Forward employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

301 reviews
5.0
13 Jun 2018

Dream Job: World-Changing Mission + Great People

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mission: many companies (especially in Silicon Valley) talk about changing the world with no chance of doing so. Forward is different — we’re tackling one of the most broken industries (healthcare) with the chance, if we deliver on the mission, of truly changing people’s lives for the better. It's pretty awesome. Transparency: management is extremely open and honest with the employees. They clearly explain the vision and goals, celebrate successes, and even perform “5 Whys” analyses when things go wrong so we can all learn and do better next time. Everyone is along for the ride — this place is a great learning ground for people at all points in their career. Ideas & Execution Win: it doesn’t matter how much experience you have or how many Ivy League degrees hang on your wall — every person is encouraged to come forward with their ideas. The best ideas get the resources and those that can set a plan and execute them well are the ones that do well here. Team Over Self - Whenever an employee sees an opportunity to support another employee they immediately offer their help. They never have an angle, they just legitimately want to help others out with the goal of making the company stronger. I’ve worked at many companies before and I’ve NEVER seen a culture like this. Intelligence: It can be intimidating at times, but, wow, people are smart here! Humbling, but awesome.

Cons

Challenge: fixing the healthcare/primary care doctor system is a daunting challenge and not for the faint of heart. The people who succeed at Forward are not deterred by what's hard or seems insurmountable, but work relentlessly on challenging problems where many others have failed before them at other companies. This place isn't for everyone.

5.0
15 Aug 2018
Recommend
CEO approval
Business outlook

Pros

Forward brings together some of the best elements of SV startup talent / experience / mentality combined with a mission to radically fix the way we deliver healthcare. In contrast to the ever-so-incremental progress that's become the hallmark of healthcare provider "innovation", we've started from scratch with equal parts world-class technology, bold vision, rapid improvement / adaptation, and the scrappiness to make things work in the short term while not losing sight of what we'll need to succeed at scale. The culture of ownership here is incredibly refreshing -- it manifests itself in the level of transparency leadership provides to all levels of the organization, but also in the day-to-day expectation that ideas & solutions to some of our hardest problems come bottoms-up from across the company. Given the diversity of experience across engineering, ops, clinical, etc. it's a huge win to get those groups to collaborate constructively, which I think is happening incredibly well. I've never seen a healthcare organization adapt / iterate this quickly and I don't think it would be possible without the diversity of skillsets / perspectives and collectively assuming good intentions such that even when things break (which they do often), we're there to pick each other up, learn from it, and band together to provide world-class care for our members. I could go on, but frankly the combination of world-changing vision, culture, and talent level says it all for me. I consider myself genuinely lucky to be part of this team.

Cons

Growing pains of scale are evident right now, especially scaling ops to support rapidly growing membership and site footprint. Healthcare's a nearly impossibly difficult problem -- we can't yet solve it with tech alone and are having to bridge with more traditional solutions, which has led to a bit of wheel re-creation given the lack of healthcare industry experience in many parts of the organization (not all bad since it also helps us avoid falling into traditional healthcare traps). These are all solvable problems and not altogether surprising for a company at this stage, but worth calling out. Also somewhat unsurprising given stage, but a number of internal functions are overloaded and overworked -- hopefully that's something more bodies can fix ASAP. Some (especially clinicians / front-line clinical team members) may struggle with long(er) hours, rapid pace of change, style of practice, etc. that are more suited to the traditional "startup" world than healthcare -- continuing to hire at all levels such that those expectations are clear from the beginning and are tested for during the hiring process will be key.

5.0
24 Oct 2018

Amazing company culture + mission

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The progressive company culture is unlike any other company I've worked for - Leadership is totally transparent and genuinely cares about your personal development. It's inspiring to be around a team that is driven to utilize modern technology and provide exceptional service to members every day.

Cons

Inconsistent schedule, due to the nature of the job (only applicable to sales positions). No biggy

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Glassdoor has 439 Forward reviews submitted anonymously by Forward employees. Read employee reviews and ratings on Glassdoor to decide if Forward is right for you.