Pros
I’ve been working here for over 7 months as a remote CSR handling Marketplace insurance support for multiple states, and overall I’ve had a very positive experience with the company.
One thing I really appreciate is how understanding and supportive management has been during difficult life situations. I went through a house fire while employed here very early on, and the company worked with me, replaced my equipment quickly, excused my missed time, and helped me get back to work without making me feel disposable. That meant a lot to me personally and professionally.
The company also gives employees opportunities to work on different assignments and projects beyond standard inbound calls. I’ve worked outbound campaigns, ticketing assignments, and multiple state queues, which helped me build experience and confidence. Training was thorough, and I feel like the company invests a lot into developing employees.
Another major positive is remote work flexibility. As a single mom, being able to work remotely while building stability in my life has been incredibly valuable. The pay increase they recently gave employees was also appreciated and showed they were listening to retention concerns and trying to stay competitive.
Like any customer service job, there are stressful moments and busy seasons, and work volume can fluctuate depending on enrollment periods and assignments. But overall, this has been the most stable and supportive work environment I’ve personally had so far.
Pros:
- Remote work flexibility
- Supportive management/team leads
- Opportunities to work multiple assignments/projects
- Thorough training
- Competitive pay for the role
- Good experience for people interested in healthcare/insurance careers
Cons
- Stressful work at times
-Repetitive sometimes
-Difficult customer interactions