Customer Service Professional
Pros
You get hired on as full-time. So you get 40 hours a week. They give out massive overtime. People can get 15-30 hours in overtime a week, maybe 40 or more. It is open 24 hours so you can work a variety of hours but I believe it's difficult to change your availability once you get hired. You tell them what shifts you can work and they'll make sure to give you the crappiest shift out of what you selected. There really is nothing good about this company other than hours. That's all I can think of. They're desperate for hires? So if you really need a job send them your resume through email and they will contact you.
Cons
Everything except the 40 hours and unlimited overtime. The training is poor. They tell you they are training you for 2 weeks but you really train for 3 days then they throw you on the phones for 2 days then from there on the remainder of the "2 weeks" you're on the phones sinking or swimming. Your trainer will get annoyed with you and tell you what you do is wrong and that you do it too much and you can get in trouble for it. I'm sorry but I'm new, this is my first time doing this, show me the way! Tell me how to do it correctly! I'm training! Why am I being penalized??! Poor trainers! It gets worse when you "graduate" and move on to a team under a supervisor. The female supervisors are catty. They show favoritism and are stern and cold if they dont like you. I have a supervisor who ignores me and isnt nice to me just because my first day working under her I asked her a question and was told if I had my notes/book I should have looked through that. Im sorry, I figured asking you would get me a quicker answer for the card holder, that is what you are there for right? To make sure we are efficient? But let me put the card holder on hold for 5-10 minutes while I flip through a binder of information that still probably wont give me the answer. If you are a person who likes to ask questions, dont work here. The people who work here have no proper training or education so they think asking questions is you being a nuisance rather than you trying to learn. It seems they look down on people who dont perform the way they want but they fail to tell them. Ive been scolded with "i notice you do this and that" while i have a caller on hold and im asking for help. If you notice I do something correct me when you see it when I get off the call or before I go home or start my shift, not when I call you over for help and have someone on hold. How could I forget? There is NO diversity here. It is probably 95% Hispanic. Higher management is all hispanic. It's a little weird if you ask me. They go to their employees and tell them to do employee referrals for cash bonuses, so if they go to a hispanic employee, that hispanic employee will probably refer a family member, etc. The lack of diversity doesn't end. Your callers are the other downside of this job. They are mostly people who are hired through an agency or working at a fast food restaurant. It's really the poor demographic, or near poverty demographic. They will fight tooth and nail with you over 30 cents. They dont understand policies and math so your hardest callers are people who have a 5 day preauthorization hold on a transaction and dont know why they were "charged extra". The best part of that is when the merchant processes the payment and there is still 2 or 3 days left on the hold and they argue that you should drop the hold, because it is under your control u know?, and credit the money back to their account. Can we talk dress code? You can wear sandals so long as it has a strap on the back. What? How about just no sandals? When I say sandals I mean flip flops. There are girls walking around in flip flops. Leggings with camel toes showing? This is the spot. Short skirts? The spot. 5 inch heels? Right here. I dont know if some of the females think theyre going to a club or if they lack sense of what business casual is. Weekends you can wear whatever you want. People show up in basketball shorts, jeans, pj's (I think). Why for the weekends? Maybe because the bosses arent there. I dont know, I have yet to figure it out. The guys dress nicely though. Many come in slacks and a button down, many come in polos, nice pants and shoes. The male supervisors are dressed to the nines. Supposedly you arent supposed to log off the phones either. You have to keep taking calls. Forget how backed up you are in logging notes into accounts, keep taking calls. Screw everything up. The card is awful by the way. You can understand the callers frustration because the card sucks. Fees everywhere. The benefits are terrible. Supposedly there is a high turnover rate so you have to dedicate months to receive benefits. They dont match 401k. I think thats plenty of reason people leave. They know people working here are desperate for a job or money so you are a circus animal to them. Do as I say and do. This company honestly feels crooked and sketchy. If they hired more professional looking people or did business with clients other than fast food restaurants and temp agencies I would look at it as a legit business but sometimes I feel like I'm working at the liquor store of call center/ 'professional' jobs.
