Gogotech Reviews

3.3

45% would recommend to a friend

(83 total reviews)

Ritesh Chaturbedi

51% approve of CEO

45% positive business outlook

Gogotech has an employee rating of 3.3 out of 5 stars, based on 83 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Gogotech employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

83 reviews
2.0
6 Apr 2016

CEO is Clueless

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You might learn a few things here and there from the few smart people still there.

Cons

Go check out the CEO's comments here. Does he really think that job searchers who read such an arrogant response will want to work for him? Go check out the rating on the Better Business Bureau, he says. What he doesn't say is that this used to be an F until Gogotech started paying them. Suddenly, all the reviews just got erased. He says that people were toxic when he got there. This is just not true. Maybe people were worried about the future, but that doesn't make them toxic. And was there some entitlement? Maybe. But maybe that entitlement stemmed from pride people felt in that they successfully built up a company? How unacceptable this pride was to someone who contributed zero percent to the growth of the business, wasn't even there when it was happening. This same person decided that all the people who grew the business didn't deserve to be paid what they got, because it looked bad on his balance sheet. Apparently, people were only "good enough" for their salaries before he bought the business, because he cut everyone's pay shortly after coming in. That sir, is not how you inspire people in the workplace. Sure, win over your employees by completely overhauling their day to day tasks while taking away their incentives instead of adding to them. That's a great strategy. Sorry, but his attempt to sound reasonable and down to earth through this platform has failed. It doesn't sound sincere at all. Nobody wants to read about his split test, and how he tries to compare himself to the CEO of Zappos. I mean, really? And there's plenty of people who left last year by their own choice and not because he asked them to leave. These people were just fed up for working under people they didn't trust and thought they could do better.

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Gogotech Response
10y
Hi, this is Haas, the CEO of Gogotech. I'm responding to try to set the record straight. Last quarter was our best recruiting period on record (since I've joined the Company) with 11 new hires joining our dynamic team here at our headquarters in midtown NYC. We're always looking for more great people. It is true that Gogotech had an F rating with the Better Business Bureau before I joined but now has an A+. It is not true that we've paid any money to the BBB at any time since I've been CEO to buy that rating. I believe that the current rating, and more importantly the improvement in our rating, is indicative of the type of cultural turnaround we've achieved over the last few years. I'd like to think that I've played a small role in that transformation but, of course, it's involved the entire team and a full re-invention of our customer service processes. Salaries go on an income statement, not a balance sheet (sorry, couldn't help myself) ... but yes, two departments with commission structures did suffer a one-time reduction in those commission amounts two years ago. We had incurred significantly more overhead in moving to our new (gorgeous) office space and expanding support teams to assist us and we asked those individuals earning commissions to help support our expenses. At the same time, we also significantly increased compensation for many departments which didn't earn commissions and in our view were lagging the market. So while you may have been negatively impacted we were doing our best to be fair to everyone. One of our newest hires just posted something to Slack yesterday that, without being about these posts, felt relevant. Here's what he said: "There will be haters, there will be doubters, there will be non-believers, and then there will be you, proving them wrong." We're looking for great people to join us and help prove others wrong. Thanks for reading this.
2.0
4 Aug 2016

Going to lay out some truth here

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Many of the employees seemed really nice, location is decent close to times square. Metrocard was untaxed but you still have to pay for it And free avocados when they were there, it was hit or miss

Cons

1 Growth - ultimately theres no vertical growth. Yes if you are a star and put in your time you will probably become a team leader a couple years down the road but dont count on that time you put in to save you when its time for the company to show profit. 2 Management- I went to college for business and this company fits the mold of the exemplary "bad" companies we cased for management and leadership disasters. Employees are treated as expendable assets because the assumption is there will always be new employees. The work is pretty basic and employees come and go fairly regularly. If you are considering employment with Gogotech and you accept the offer to work there, understand you are the reason that makes this concept possible. Do yourself a favor and just keep browsing to the next company. 3 Leadership -uninvolved. The CEO knows about Gogotech no question but he is relatively uninvolved in any leadership capacity. Decisions (the kind that affect many peoples employment) are based on the portfolio of the investors and they will always win...a downsize in employment has the same effect on their profit as a good month selling, maybe better. Nothing inherently wrong with that, but consider yourself warned. 4Pay - Employees are low-balled with payment, especially in the commission area and the commission breakdown is complex and aimed at reducing payout. The unspoken rule is to work well over 40 hours, thats fine, don't get paid overtime, fine. But there isn't a reasonable salary or a clear advancement schedule. To sum it up there is a lot wrong with this company right now and if it wants to survive these things will have to change. But do you want to be a part of it while this is happening? FYI Some of the (positive) reviews here are fake. Yes many of the staff at Gogotech are happy with their jobs, but they are probably not the ones writing these positive reviews.

1.0
8 Sept 2016

Company on a Depressing Path

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Lunch once of month. Newer employees tend to be nice. Some diversity outside of management. Convenient location if you live in New Jersey.

Cons

-High number of bitter, mean employees. I was witness to a Slack group being created with the sole purpose of making fun of a former employee. I overheard some very cruel jokes. Haas, the CEO, and HR promised harassment seminars that same month in the company meeting, but they never came. Cost too much for management??? -Atmosphere is that of some bizzaro startup with a ringing bell for newly signed brands and a ping pong table that comes out 10 times a year. Reality is the CEO wants to build a system where he can shift all work to India, increase revenue, and (rumor has it) sell the company. Be aware that there is an India staff in the hundreds and 90% of the company 'growth' happens there. CEO boasts about how much work is being shifted to India in company meetings. -Very shady business practices and goals. Strategized about possible 'improvements' like changing customer reviews, saving credit card info when you're not supposed to...This is the type of company that sells you a knock-off water filter under a brand-name category and then charges you a restocking fee when you send it back after realizing your mistake. They can't compete with any other online retailers so the entire philosophy of this place is figuring out how to scam people out of their money. It all gets very depressing after a while. Here's a little tidbit about where this drives people: Read the response by Haas in some of the older reviews. He claims all the bad managers were purged a long time ago, but surprise, surprise; some of the most 'successful' got busted trying to scam him recently with a little side-business action using company connections. Another round of firings, more people just disappear and you don't ask any questions. That's how it works here. -Used software in violation of its terms. You have to share things like Photoshop since there are only a couple accounts for the whole company. Have to wait for people to log off, so you can do your work. Of course they use the free version Slack despite being a company pulling in hundreds of millions? It's up to you to make up for all the lost productivity that occurs because of the company's cheapness. Stay late it is! -'Open office' is overcrowded. You're sitting elbow-to-elbow with no privacy at all. Hilarious this is supposed to be a selling point. So little room here, they set up makeshift tables in-between doorways for meetings. People would say Haas charged them a 'seat fee' to work at a desk. We couldn't tell if it was a joke or true! That's how sad it is! Other companies of the floor complained about how bad we left the bathrooms too. Also, air quality is terrible. You can clean off your computer every day and it's always covered in black grime! -CEO and CFO micromanage like crazy. Expect to work on their pet personal projects that they think will make millions. CEO doesn't seem to have much of a non-financial business sense. I heard a lot of his info comes from 'googling' and 'friends'. -Special standards for certain people regarding things like dress code. The rule of thumb here is "Don't ask why other people get to do certain things. Do what you're told." The usual: low pay, long hours, no advancement within the company. Also, no paid out vacation when you quit for people who still work there. Make sure you use it!

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Gogotech Response
9y
Thank you so much for your thoughts and advice. It’s now official – Glassdoor is the Jerry Springer of online workplace reviews. A place where spectators can be entertained by the bitter rants of semi-stable individuals about their former workplaces as a form of cheap therapy. We certainly hope that coming on here to spew your venom masked behind the anonymity of the Internet helps you to feel better about your career trajectory. Here are my responses to what I think I heard from you: * It sounds like you witnessed co-workers making fun of an ex-employee in our offices but didn’t have the courage to stop them or say anything to anyone at any time (until now). Well done! * We trust our employees and, to be honest, didn’t feel that harassment seminars were needed. Cost wasn’t part of that equation * We only play ping pong 10 times a year because I won the last office tournament and I’m not eager to hold another one. 10 times a year is actually a lot of ping pong * You’re bitter that some responsibilities in our company are being shifted to lower cost regions of the world than midtown Manhattan and instead of recognizing that as an opportunity to expand your own capabilities, skillsets and experiences as the leader of a multinational team – which is what 10 managers from our New York office will be traveling to India later this year to accomplish – you’d rather come on here and whine about your missed opportunities and the inappropriateness of my transparency during company meetings * You spent time, presumably work hours, witnessing others “strategizing” about illegal improvements to our website and other scams. Sorry but there’s a reason we don’t violate state and federal laws by improperly storing credit card information. Maybe in your next position you can implement those creative ideas outside the confines of, you know, a law-abiding company * Yes, we did catch people attempting to cheat our company and, yes, we let those people go for obvious reason. There are often, though not always, people who attempt to find shortcuts to success. I’m not sure why you’re blaming us for their lack of a moral compass but I guess your point is that they had no choice since we were, you know, sending their work to ‘furiners’ * It’s not we who didn’t ask questions, it’s you. Next time you should. I always include a Q&A session at the end of each company meeting in case you, you know, want to ask a question * No one here, to my knowledge, uses software in violation of any terms. We pay quite a bit each year to keep it that way. If you needed a Photoshop account I sure wish you had spoken up * We do like Slack. We don’t use it to bully ex-employees (to my knowledge) but it’s a pretty friendly app and, as you noted, it’s free. We tend to smile when we use it * Sorry you feel open office seating is overcrowded but makeshift tables in between doorways would be a fire code violation so, as far as I know, we never do that * Yes, we do charge for a “seat” when we calculate commissions. That’s called overhead and unfortunately we have to pay it too in the form of rent. Exactly why do you object to having a profit-sharing formula that attempts to calculate contribution dollars before allocating a portion of it to employee commissions? * Our office is quite beautiful. We’ve posted pictures here and I’m not aware of any black grime * I do use Google (wonderful site) and I guess I have a few friends. Thanks for noticing I’m not even going to comment on the remainder of your rant other than to say that a few months ago, after reading about the Zappo’s experiment, I made a bold commitment to our company culture when I offered every senior manager a generous severance package. Since the vast majority of them had been with the company for 3 or more years, this translated into a 3-month severance deal for each of them with no questions asked. I didn’t make them read ‘Reinventing Organizations’, transition their work load, watch videos, or otherwise drink the Holacracy kool-aid the way Tony did. You can rant all you want about the perceived differences between our offers but the illustrative point is that 18% of Zappos employees headed for the exit when Tony made his offer while not a single manager from Gogotech took mine. I guess you’re bitter because you wanted that quick payday but you weren’t part of our management team. There’s a reason for that – you hadn’t earned it. In any case, I’m an enormous fan of Tony Hsieh and I think he’s doing some incredible experimentation on flat organizational structure. I hope that doesn’t make me a ‘straight up liar’. So good luck in your next position and I guess after you leave that job we’ll all be curious to hear your thoughts when you sneak off into the corner to post them onto the GlassDoorSpringerShow. Kind regards, Haas
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Glassdoor has 90 Gogotech reviews submitted anonymously by Gogotech employees. Read employee reviews and ratings on Glassdoor to decide if Gogotech is right for you.