11mo
Dear Former Employee,
We appreciate you taking the time to inform us as to how you felt about your time at Gradient. We have reviewed the concerns you brought forward.
At Gradient, we conduct a thorough compensation review each year, going to market to compare our pay rates against industry data from similarly sized companies. We carefully evaluate each role based on the knowledge, skills, abilities, and workload required. Based on this research, we’re confident that all positions at Gradient are compensated fairly.
Regarding employee turnover, over the past five years, our organization has consistently maintained a turnover rate below the national average for companies of similar size and industry. Notably, 2024 marked our lowest turnover rate within that five-year period.
We recognize that customer interactions can vary, and we appreciate the professionalism our team brings to every situation. Our focus remains on providing respectful, high-quality service, even when conversations may be more challenging. Similarly, many of our marketers work hard to support and collaborate with all teams, including operations.
While it sounds like Gradient wasn’t a great fit for your employment, we have many employees who are thriving and growing in our environment. We are hopeful that your current or future employer will better match your skillset and needs.