Does Guest Services pay their employees well?

According to anonymously submitted Glassdoor reviews, Guest Services employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Guest Services. This rating has improved by 11% over the last 12 months.

How satisfied are employees working at Guest Services?

50% of Guest Services employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Guest Services 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Guest Services?

Cashier (12) , Manager (8) , General Manager (6) , Administrative Assistant (4) , Dock Hand (4) , Front Desk Agent (4) , Assistant Manager (3) , Housekeeper (3) , Line Cook (3) , Summer Dock Hand (3) , Cashier/Barista (2) , Catering Attendant (2) , Chef Manager (2) , Concierge (2) , District Manager (2)

What are the pros of working at Guest Services according to real employee reviews?

"The people at GSI are all great to work with" ((in 18 reviews)); "Benefits are great but I feel like" ((in 16 reviews)); "good pay not much hard work" ((in 12 reviews)); "After work there are great opportunities to go hiking in one of the most amazing places on earth." ((in 5 reviews)); "Friendly work environment" ((in 5 reviews))

What are the cons of working at Guest Services according to real employee reviews?

"Pay, unprofessional management, benefits, a non intregrity company" ((in 21 reviews)); "To transfer to another property, you had to get permission from your current manager." ((in 9 reviews)); "Lack of communication and training." ((in 6 reviews)); "Long hours; lots of paperwork" ((in 6 reviews)); "Upper management has a click of friends who are managers and they are all bad at there job" ((in 4 reviews))

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Guest Services

Guest Services Reviews

3.2

50% would recommend to a friend

(208 total reviews)

Gerard T. Gabrys

80% approve of CEO

41% positive business outlook

Ratings by category

3.4

Diversity and inclusion

3.1

Work/Life balance

3.1

Compensation and benefits

2.9

Culture and values

2.9

Career opportunities

2.6

Senior management

Guest Services has an employee rating of 3.2 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Guest Services employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

208 reviews

3.0

10 Mar 2024

Typical work day

Concierge guest service officer

Recommend

CEO approval

Business outlook

Pros

Meet guest from all over the world.

Cons

Long hours , drunken guests .

1.0

1 Feb 2019

This pineapple is not as sweet as the false reviews want you to believe!

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

It's a job that pays you on time.

Cons

Run like an old boys club, that embraces a culture of disrespect to its employees and never fails to disappoint when management has the opportunity to show integrity. A bottom-feeding hospitality company that tests to see just how low of an experience they can provide their employees and customers while still filling their pockets.

1.0

11 Feb 2019

Mediocrity at its Finest

District manager

Recommend

CEO approval

Business outlook

Pros

Great work life balance and plenty of autonomy.

Cons

No accountability which allows for mediocrity. All employees just clock in and out early just waiting to collect their pension. Executives are asleep at the wheel and nickel and dime employees. Look at the corporate office - stains on the carpet and the cafeteria is out of the 80s! How do you think they manage their properties?

Viewing 1 - 3 of 208 Reviews

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Jobs at Guest Services

Reservation Agent - Monday to Friday, No Weekends!

Catering Attendant - Monday to Friday, No Weekends!

Wakulla Springs, Wakulla, FL

US$14 - US$14 /hr

(Employer provided)

View job

PT Front Desk / Night Audit

Wakulla Springs, Wakulla, FL

US$15 - US$15 /hr

(Employer provided)

View job

Cashier - Monday to Friday, No Weekends!