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      HBF

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      HBF Reviews

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      3.0

      47% would recommend to a friend

      (172 total reviews)
      avatar

      Lachlan Henderson

      79% approve of CEO

      44% positive business outlook

      Ratings by category

      3.4

      Diversity and inclusion

      3.3

      Work/Life balance

      3.2

      Compensation and benefits

      3.0

      Culture and values

      2.9

      Career opportunities

      2.6

      Senior management

      HBF has an employee rating of 3.0 out of 5 stars, based on 172 company reviews on Glassdoor which indicates that most employees have an average working experience there. The HBF employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      172 reviews
      3.0
      24 Apr 2026

      Some good people tho outsourcing isnt helping; challenging work and a chance to make a difference

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Very talented staff trying to do their best Growing innovation improving processes so lots of change Lots of opportunities to learn Mostly friendly people though some cliques still exist

      Cons

      Outsourcing offshore has really impacted deliverables as less staff with knowledge Infighting at the GM levels each trying to be the hero and perhaps stretching goals too far for the short term

      5.0
      16 Mar 2026

      Supportive, engaged leadership & a real focus on making HBFa great place to work

      Senior hr manager
      Recommend
      CEO approval
      Business outlook

      Pros

      HBF genuinely cares about its people and members, and that shows in the culture. There’s a strong sense of purpose, supportive colleagues, and a real commitment to doing the right thing. Collaboration is encouraged, leaders are accessible, and there’s flexibility in how work gets done. As a not‑for‑profit, decisions feel values‑led rather than purely commercial, which makes the work meaningful. The organisation is also investing in culture, leadership and employee experience, which is encouraging.

      Cons

      Like many organisations going through change, the pace can be demanding at times. Priorities sometimes shift as the business evolves.

      Viewing 1 - 3 of 172 Reviews
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      ReviewsHBF reviews

      Glassdoor has 194 HBF reviews submitted anonymously by HBF employees. Read employee reviews and ratings on Glassdoor to decide if HBF is right for you.