Harmonic Reviews

* The upper management is too out of touch with the employees and very aloof. Once, the CEO came to the HK office, but left without even saying Hi or giving a speech to any "small fish" employees. * The R&D pay in HK is well below market average when compared to other industries in Hong Kong which require software engineering. The company loves to hire fresh graduates, a lot of whom then leave after 2-3 years which they realize that they are being under-paid and under-appreciated. * The work is very repetitive. You'll basically be doing the same thing 2 years from now as your are doing right now, only with a faster CPU and a different customer configuration. * Promotions are not dependent on your performance, but based on how long you've been here for. Basically, expect a promotion every 2-3 years. Your salary may increase by 7-10% every year if the company is doing relatively well, or <1% every year if the company is doing very badly. Note that if you are Sales or Upper management though, you'll have extremely high salaries. * There are still a lot of legacy hardware products, which means that you need to go into the "lab" (which is basically a data center at the back of the HK office) to do a lot of manual wiring etc. * The company still uses a lot of legacy engineering tools: e.g. for version control. Also, still using Windows as Operating system for Office PCs even though all products are Linux based. * As a "small-fish" employee, or even middle management, you cannot make any decisions to use new technology or different development methodologies, since the most important thing is business development. So, if you tried to adopt a new technology (e.g. for version control) but it caused a month's delay, then upper management will shoot down your decision and bring you back to using old technology as "we don't want to delay the next release". * The number of holidays is very less (almost the minimum allowed in HK) and increases by 1 day per year only. * The Sales and Marketing team is completely separated from the Engineering teams with NO (not almost, I mean just NO) interaction between engineering and marketing co-workers. How can an engineer ever learn anything about engineering sales if you don't have any interactions at all? * There has been no IT support in HK for several months (!) as the previous IT support had to go to a new office in a different country. So, if your office computer breaks down... what'll happen? Who knows? Thankfully my computer didn't break down in the time the IT support hasn't been here. * The upper management is very indecisive and keeps changing decisions every few weeks. The main motivational factor for them is the next release cycle, with little long term strategy beyond cloud video technology. Cloud video may well save this company in the future though. * The CEO has been here for over 10 years, with dismal financial returns. Most of the board members seem to have been handpicked by him, so they basically act as a rubber-stamp for the upper management's decisions. * The CTO (who is based directly out of Hong Kong by the way, unlike the rest of the upper management who are based out of San Jose) again NEVER interacts with employees below the managerial level. The only interaction with him is a red packet from him on Chinese New Year. * Some DevOps employees are over-worked, but thankfully I wasn't DevOps. They have to work weekends too, but probably their pay is similar to that of other employees (aka very low by HK standards). * The management control software for all products has extremely bad design, and plain sucks. One of the software is from the 1990s and has been bandaged to work until now. Another management control software is supposed to be "new" but again they didn't want to hire designers (to save money) so the design still sucks. * Whenever the company's revenues (publicly available as this is a publicly listed company) dip below US$100 million a quarter, the CEO goes ahead and buys another smaller competitor to display increased revenues every quarter (until the revenues go down again next time). This leads to a year of turmoil every few years (say every 3-4 years) as the new company is integrated and some people are let go. I saw them buy Omneon in 2010, sell off the fiber-optic access products division in 2013 and then buy Thomson in 2016. By the way, there is a lot of product overlap with Thomson, and the acquisition doesn't make much sense, but other companies were buying each other out, so Harmonic went ahead and did the same. * The company rarely (if every) promotes middle management to upper management. The upper management is usually brought in from competitors. * The whole company has this "small company" mentality where it lets the "big customers" demand anything they want. Every release, the marketing department will sell something to a big customer which R&D cannot commit to. Then we developers have to develop these features in a half-handed way which leads to customers getting pissed off... and then the cycle keeps repeating endlessly. Senior engineers are often (every 6 months or so) flown out to different countries to visit customer sites to fix their issues. * The company has big issues with time zones as there are R&D centers (both outsourced and in-house) in at least 5 different locations in Asia, North America and Europe. There are often meetings at 8AM or late at night (usually in the mornings though for HK).

Layoffs, executive management is terrible, R&D management have no focus and bring in incompetent management that have never worked in the video industry. Lacks knowledge, innovation, drive to completion, knowledge is offshore (HK) and outsourced to consultants in Kiev. There is no team work across the different geographical locations. QA department is a joke with lack of experience and test methodologies and the team is so isolated and separated from each other. Moral is down and no one seems focused on deliverables. There is no career growth here. No balance of work/life. Pay is low in the same sector.