Heartflow Reviews

2.7

34% would recommend to a friend

(172 total reviews)
avatar

John Farquhar

28% approve of CEO

36% positive business outlook

Heartflow has an employee rating of 2.7 out of 5 stars, based on 172 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Heartflow employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

172 reviews
1.0
7 Jun 2023

Exceptional core product, company rife with fatal flaws

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The core product at HeartFlow is exceptional tech with the potential to better cardiac care globally. I work alongside some of the most passionate, intelligent, exemplary people I've ever met. It has been an honor to contribute to something so positive, and I'll forever be thankful for the relationships I've curated at HeartFlow.

Cons

HeartFlow has struggled with out-of-touch leadership for a long time. Today, things are worse than ever. Multiple CEO changes in the last few years have led to an alarming turnover rate in upper management. Miscalculations have led to an equally high number of layoffs in the same timeframe. Leadership has a history of over-promising, under-delivering, and an unproductive, frustrating top-down product development style. Anecdotal data and the voices of a few individual customers drown out basic needs, supported by thousands of tickets, which have gone unmet for years. Priorities are in perpetual flux. We have bare-bones teams supporting numerous fat initiatives. Leadership is extremely opaque, does not acknowledge dwindling teams, and maintains almost comical optimism despite morale being lower than it ever has been in HeartFlow's history. Because of the morally positive nature of our technology, the company is blessed with superhumans willing to put their well-being on the back burner to do what is necessary to deliver (i.e., 1 person doing the job of 2, 3, or even 4 people). Despite our passion for what we do, burnout is rampant at every level. HeartFlow scaled back the PTO policy late last year. The company recently instated lengthy holiday shutdowns that are unpaid. Leave policies are ill-defined, difficult to navigate, and generally poorer than those of equivalent companies. HeartFlow was never very competitive with big tech as far as comp+benefits go, but be warned that it is actively scaling back what modest programs it had.

1.0
19 Apr 2016
Recommend
CEO approval
Business outlook

Pros

The HeartFlow mission and technology makes the work rewarding and interesting. There are many outstanding people working at HeartFlow. They are smart, dedicated and nice.

Cons

Unfortunately, the senior management team has created a toxic work environment, and they are not aligned on a strategy to execute. They have too many concurrent, high priority projects for the limited resources available and they have poor planning practices. The company consistently keeps missing its goals. It never meets its numbers. Product development schedules are consistently missed and the product quality is not what one expects from a company delivering a medical service. As a consequence, some employees burn out. The C-level executives are rarely in the office. They manage employees by requesting anonymous reviews from other employees. They often act on the unfounded criticisms of a small group. Often, the people subject to bad reviews have no opportunity to respond. Over the years, some employees that received good to excellent face-to-face reviews from their manager have been terminated without warning. If they are not happy with an employee, they often don't discuss the situation with the employee. Instead, they engage in passive-aggressive behaviors such as: • Removing work responsibility from the employee without discussion, rendering the employee’s role in the company insignificant • Ignoring or downgrading the importance of an employee's feedback or contribution • Excluding an employee from meetings or work without discussion These management techniques and behaviors trickle down through the management chain. The company has a culture where manipulators are often rewarded, to the detriment of the honest employees. As mentioned in previous Glassdoor reviews, the senior management team puts a happy face on almost everything. They cover up problems instead of acknowledging them.

1.0
27 Apr 2021
Recommend
CEO approval
Business outlook

Pros

The technology really is amazing and will one day revolutionize cardiac care.

Cons

What they don’t tell you is there is really is no path to profitability. The technology currently just isn’t scaleable and requires too much human interaction to truly ramp up. Every year, they will tell you that we are going to have this massive growth and every year we don’t and layoffs happen. The bottom line is cardiologists don’t want to give up the $$$ associated with heart caths. Most of the Directors and above do not have any leadership outside of HeartFlow. It really shows in their overall lack of leadership skills and just look at most of these reviews. Most of the top talent have realized this and left the company in the last few years. You have to be a yes man and not question anything or they will force you out just like our last CEO. As mentioned in several reviews, HR is truly horrendous. They really have no idea what they are doing and perpetuate the toxic culture. The Austin office is a perfect example of this with nearly every original leader gone now. Don’t worry though, HR will tell you how everything is great in all hands meetings but of course they never address any of these reviews or issues brought up. I really wasn’t going to write this review but with the slew of job postings I felt compelled to write it. For all of you potential new hires, please don’t think your shares are going to be worth anything. They will sell you on it but with over 600 million in funding they really can’t get more money and profitability seems impossible. I feel it will be sold for pennies on the dollar and only the original investors will actually make any money which is why I left this year.

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Glassdoor has 178 Heartflow reviews submitted anonymously by Heartflow employees. Read employee reviews and ratings on Glassdoor to decide if Heartflow is right for you.