Highmark Health Reviews

Promotes wellness and importance of health but the majority of employees are unable to live a healthy lifestyle. Work life balance is not possible. Great mission, vision, and values statements but 10-12 hour days are the norm. Your work life plays out in your head 24x7. Volume and scope of work is beyond manageable for most. Under prior executive leadership, employees felt like they wanted to work long hours because they were part of a team, making a difference, and truly were dedicate to serving the customer. They could voice concerns and offer feedback along with management 360 reviews. Leaders were called on the carpet for bad behavior and actually put into programs/trained to improve and grow their skills. That is no longer the case, especially at HM Health Solutions. If you report to a toxic manager or other senior executive, management or HR will not be there to assist you. Since leaving Highmark, I've regained my health and well-being but it's taken many months to recover!

This review is for the IT side (HM Health Solutions) of the business which is an absolute mess. I personally, was lied to about the job I was given, and in my case it was a real bait and switch, which made me go back to my old place of employment as quick as they would let me return. As other reviewers have stated, the place is a mess of redundant processes that do nothing but add work to an already overburdened staff. Many in management refuse to make any real decisions despite staff begging for them to do something or make the decision - as a result work gets delayed. Honest communication among departments and the business/customers is non-existent and almost toxic when it does occur. The only thing you hear from the higher ups is them blaming other areas or their staff and also deciding on another useless process or reorganization (which happens every 6 months or so). This makes it hard to work with the customer's best interest in mind and creates a very low staff morale. Departments are defensive with one another and thus walls in communication are built. The few good managers or directors are so miserable that they leave along with the staff.