ICMA Reviews

3.4

55% would recommend to a friend

(58 total reviews)

Marc Ott

46% approve of CEO

39% positive business outlook

ICMA has an employee rating of 3.4 out of 5 stars, based on 58 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ICMA employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

58 reviews
1.0
14 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Flexible work schedule allows one day a week to telework. Some of the people are nice.

Cons

Do not know where to begin. New leadership in the C suite from the past two years has led to a third of the office quitting. The entire HR department quit because of their new leadership, yet nothing has been done to fix the malfunctioning leadership. Changing department names or slapping up some motivational quotes on the wall will not fix things. Working here you can expect to be overworked and underpaid. If you bring up either of these to management they'll shrug their shoulders and say it's the life at a non-profit and your passion should drive you. I have a passion, but a passion doesn't put food on the table and it's not enough to pay down my student debt. Office morale is super low. Leadership doesn't listen and gets defensive when you point out issues. It's overall exhausting working at the junction of disfunction and C suite malfunction.

1.0
31 Aug 2014
Recommend
CEO approval
Business outlook

Pros

Close to Metro and Union Station

Cons

1. Benefits are poor. When confronted, the crackpot HR team will have endless excuses but then they are busy organizing yoga classes and hot dog lunches 2. If they mention something at your interview, get it in writing. If not, never expect an acknowledgement. 3. Systems and technology are to be treated as four letter words and have no place at this organization. The systems they do have are woefully out of date and the solution will be a new spreadsheet. 4. Financial data is inaccurate at best but it is your fault if it is wrong. Each team attempts to work around the incompetent finance department with QuickBooks. Everything is paper-dependent and do not suggest a change because it has always been this way...maybe worse before the printing press. 5. You are working in a strict caste system. Leadership team knows nothing about city management and is a group of oblivious friends. They rarely connect to program managers and god forbid to other employees. Don't make suggestions....things have always been this way and are not welcome to change. The exec director has been absent for years and attempts to connect through a blog that is usually 6 months out of date. The COO was created to cover the absent CEO and was the CFO that created constant financial crisis management. All are paid to manage a misreoresented shadow organization. The salaries were set based upon international grants that cause repeated convulsion of staffing and pay/benefits. They are far higher than other nonprofits. 6. Raises are never (unless you are part if the high-performing leadership team). HPO is to be taught to every new employee; just don't expect anyone in Leadership to lead with the concept. The organization also likes to teach to city managers; don't expect it to be used at ICMA.

1.0
3 Sept 2013
Recommend
CEO approval
Business outlook

Pros

Good location, very close to Metro.

Cons

This is one of the weirdest organization I have ever had the opportunity to work in. Senior Management is a group of people who are not competent, but have been promoted and have been there forever. Most good people either leave or are forced out. The person in HR is not qualify to be in that position. The International side has a number of people who have only worked in that organization and have never worked anywhere else. It is a very toxic environment. If you are looking for a place to just collect a pay check and go with the flow, ICMA is the place to be.

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Glassdoor has 70 ICMA reviews submitted anonymously by ICMA employees. Read employee reviews and ratings on Glassdoor to decide if ICMA is right for you.