INTRUST Bank Reviews

4.1

81% would recommend to a friend

(162 total reviews)
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Charlie Chandler

90% approve of CEO

77% positive business outlook

INTRUST Bank has an employee rating of 4.1 out of 5 stars, based on 162 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The INTRUST Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

162 reviews
3.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Company has some extremely talented employees and some extremely compassionate and knowledgeable leaders. Benefits were good. Enjoyed work from home opportunities when available (since revoked). A lot of development opportunities through training programs.

Cons

There is a disconnect within many departments from the overall company vision and values. Some long-term leaders treat their employees very poorly but continue to get promoted and stay in their roles despite deficiencies in their leadership. HR and executive leadership have been made aware of abusive behaviors of one female leader, but she remains in her role. There is an entire division of leaders who are disrespectful to their peers and especially to anyone deemed below them. Not enough value is placed on the employees who directly deal with customers. The company touts growth opportunities, but that is mostly for banking center employees moving up at the bank or moving into operational roles. Beyond that, there is not a lot of growth, especially outside of banking operations, and if you are looking to expand your role to increase your salary. They tend to take advantage of employees who work hard and do more by not paying adequately for the expansion. There is a lack of collaboration around strategic vision and objectives. They say the right things about who they are and what they do, but it's not put into practice for their employees, which makes it really hard to extend those values to customers.

1.0
19 May 2026

Notable brand but HR practices need major overhaul

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good "image" in Wichita, brand is notable, history is notable. That is all a facade, however,

Cons

The HR department is horrendous. No policies which make any sense. Silly rules. Incredibly outdated thoughts, processes and attitudes. No remote work? Ok, fine and everyone knows that but even in 1980, people had emergencies and "life". Long tenured employees have so much vacation they can just "put in" for PTO after the fact, if you are newer and you have something come up then you will be sent into a maze of absolute insanity with zero policy on what is "allowed" so it is just made up. It also ridiculous the way long tenured people throw the whole "I will just talk to Charlie" nonsense around. Never met Charlie or his kid, but they would both be embarrassed if they knew what very low skilled, long tenured "leaders" are tossing their names around in the name of doing. It was pathetic. I am embarrassed for the Chandler family and their legacy with the way they are allowing people to be treated. You need to dig into your HR team. I would never recommend anyone work at or do business with Intrust Bank, ever. And I am a lifelong Wichita resident with many connections in town.

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INTRUST Bank Response
1w
We’re disappointed your employment experience with us was less than hoped for, but we do take feedback like yours seriously and appreciate hearing from both current and former employees about their concerns. We review our benefits for their competitiveness and connection to employee needs regularly, and we are grateful to offer three weeks of paid vacation and one week of paid sick time upon initial hire. These and other benefits continue to increase generously with additional years of employment service. We also recognize that unexpected personal needs do occur, so we work with supervisors and employees individually to address their unique situations with flexibility. Being a community-based bank, we have a longstanding commitment to be available to our customers in a personal manner. We’re sorry this approach didn’t meet your preference for remote working. We also invest substantially each year to refresh and maintain our facilities, including our historic downtown Wichita campus and each of our community banking centers. Our leadership team, including Human Resources is committed to maintaining a clear, consistent, and competitive workplace in support of all employees. We are proud of our deep roots in Wichita and our ongoing investments in both our people and the community. Feedback like this helps inform where we can improve, and we encourage the sharing of concerns so they can be addressed directly and constructively.
3.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I learned a lot about the industry. Most employees were great but there are a handful that weren’t especially in the wealth department.

Cons

The processes are extremely inefficient, which creates a poor work-life balance. The workload is constantly overwhelming, and overtime is often required just to keep up because workflows are not organized or effective. Management is also a major issue—my direct manager showed little concern for employees and did not provide adequate support. Upper management is largely disengaged and tends to treat administrative roles as beneath them, ignoring ongoing problems instead of addressing them.

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INTRUST Bank Response
1w
Thank you for your candid feedback. Our Wealth team continues to review workflows, team structure, and leadership expectations to better understand where improvements are needed. We know that sustainable workloads and clear, effective processes are critical to both employee experience and long-term success, and these will be areas of focus. We also take feedback related to management seriously. Strengthening manager effectiveness and ensuring employees feel supported are priorities, and we are reinforcing expectations for leadership accountability at all levels of the organization. We appreciate you speaking up. Input like this helps inform meaningful improvements, and we remain committed to making progress.
Viewing 1 - 3 of 162 Reviews

Glassdoor has 167 INTRUST Bank reviews submitted anonymously by INTRUST Bank employees. Read employee reviews and ratings on Glassdoor to decide if INTRUST Bank is right for you.