65% would recommend to a friend
88% positive business outlook
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Users say... "Pay is good, and up to an APS 6 level it is easy to advance through paygrades." "People are friendly and keen to help."
Users say... "It really is due to government bargaining framework rather than the management here but it still means the same" "limited career progression opportunities; highly competitive in winning line manager role; recently quite frequent organisational restructure; sometimes unclear which aspect of operations should be prioritised for improving customer satisfaction level; some business groups are losing money (expenditure on employee salary is higher than income generated from application & renewal fees)"