Idox Reviews

Before buying a privately owned company in the IT Health Sector which was based in Malta, our team was driven by the desire to help the NHS deliver a better service to its patients via our solutions. Most often than not, all of us put our ambitions aside to ensure that the service delivered by our customers to their patients was top priority. When Idox acquired the organisation, they came in like Jesus on Palm Sunday, with a bunch of promises and usual management crap. After a couple of weeks, the philosophy that we were working to improve the health sector was quickly being replaced by "let's meet a milestone so we can invoice", especially when during an End of Year, we had to send the entire team out to different newly signed clients just to meet the first milestone, stopping all our active projects and ending up redoing the content of the first milestone at a later stage because the content of the milestone was not important. Only the proof of delivery and signatures were enough. We definitely had to decrease the level of detail and quality we used to originally apply for these milestones. And that was perfectly fine because we just had to recognize revenue. For me this showed that they do not have the capacity or the intelligence to understand the industry of the business they had just taken over. Time has gone by and Idox started changing more things around. They started by making the finance team redundant, and told us some excuse about changing things around. The staff in the Malta office started losing confidence in Idox and most of my colleagues started resigning left, right and centre. Idox' plan was evident and I had started noticing that their intention was to shutdown the Malta office all along. It was extremely evident when staff was resigning and zero vacancies for replacements were being issued locally. Occasionally they put some vacancies for the post in the UK but even then they were saying their hands were tied because of budgets and whatnot. They did nothing to keep employees from leaving either, by perhaps creating incentive to further a career within the group or distribute salary raises. Morale had dropped completely in the second year within the office, and HR was doing their best to keep the workplace interesting, but Idox decided to make the Human Resources deparment redundant too. By then most of us started seeking a way out and succeeded in doing so. The worst move of all was when they decided to make a number of employees redundant right before the Christmas period, which is simply heartless. They will not think twice before being done with you. You are nobody for them and they will use you until they feel so. They will not try to keep you, or listen to anything you have to say for that matter. They will tell you you are a bad employee to your face while not having a single clue of what you do or how valuable your contribution is to the organisation. Money is the only thing that matters. They are obsessed with the concept of revenue recognition, to the extent that they have also invoiced stuff they hadn't delivered to customers, because they are desperate to show some revenue in the books, so they can boast about how much revenue they generate. In reality, they're just a bunch of losers with no idea on management, change CEOs like they're on a McDonald's staff roster, and none of them have any clue on how to present a clear vision throughout the group with an actionable plan. While buying us out made the previous owners very happy. Idox really crap the bed with our acquisition. Stay away! You won't be valued, you're just a number, and definitely expendable.