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Immigration & Checkpoints Authority

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Immigration & Checkpoints Authority Reviews

3.4

55% would recommend to a friend

(246 total reviews)

61% positive business outlook

Immigration & Checkpoints Authority has an employee rating of 3.4 out of 5 stars, based on 246 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Immigration & Checkpoints Authority employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

Reviews by job title

246 reviews
3.0
4 Mar 2018

Lift as an Inspector with ICA

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

1) it's a law enforcement job, so it should suit those who loved dealing with deviants and criminals 2) the pay is above average for fresh graduates who are looking to save up fast 3) it's a stable job. they are in need of people so they hardly ask people to leave at the senior officers level (i.e. Inspector and above)

Cons

1) very bureaucratic 2) when the zone that is under your charge makes a lapse, it is on you. Hence, you could have done your job to propertly instruct your team members but if they did not fulfill that instructions, the blame will be on you as a team leader.

1.0
7 Sept 2022

Upper management is a joke

Recommend
CEO approval
Business outlook

Pros

Iron rice bowl. Hard to lose your job if you just follow the rules. One of the few government agencies that pays Overtime pay. Annual increment.

Cons

Annual increment is low. Salary without OT is below the current market rate. No news on any plans of a possible raise in salary to match the market average. Issues with salary (incorrect salary credited) has been ongoing since 2021 till today and has not been resolved. At least 8 years in one checkpoint. Most officers rarely stay till their next posting. No work life balance. Annual Leave is always rejected due to manpower constraints. Even after getting your leave approved, there is a chance of getting recalled to work due to manpower shortage. Forced to work OT every month without fail. MCs are closely monitored and tied to your yearly grading. Senior Management are leading the organisation like a bunch of headless chickens. They got no clue of how the operations on the ground actually works.

1.0
24 Nov 2024

DO NOT WASTE YOUR TIME JOINING ICA

Recommend
CEO approval
Business outlook

Pros

Meager stable income and bonus Nothing else

Cons

1) All newly hired JO/ SO will be posted to land checkpoints 2) Long working hours (12 hrs shift). 3) Senior officers cannot claim overtime, only time-off 4) Moving towards regimental culture, only if you like the Police/ Army life style 5) Hard to take annual leaves/ time-off, especially during weekend and public holidays 6) Canteen food will be a demoralised element working in the land checkpoints 7) No proper resting area/ places during nightshift 8) Given the rising prices of HDB flats, it takes about 8 to 10 years of newly hired to be affordable for a 4-room HDB flat 9) Take no transferable skill home 10) Professional skills/knowledge acquired during the university/ polytechnic will be lost after a few years after joining ICA 11) After a couple of years in service, most tend not to be able to think critically as tasks are routine and nothing keeps the mind running, limited opportunities 12) Not for people who has high aspirations 13) High resignation rate and sign on bonus (why they have high sign-on bonus, you think about it!) 14) Very hard to change job after staying for 10 years as the skill-sets acquired cannot be applied elsewhere 15) Newly hired sergeant will be like a foot solider in the land checkpoint, because you will be the lowest grade among the rest (most likely to remain this grade for about 10 years 16) Get sponsored for further studies? Only for certain privilege officer. 17) Promotion takes years to come or maybe not as there are not many grades to move up. Also, very hard to get notice from your RO 18) For Senior officers, be prepared to make plenty of sacrifices, like family time, rest during working hours and time off. You will always be a sandwich party between the ACs and your foot soldier 19) a place where you won't get starved, but you won't flourish too. 20) a very slow career movement. In about 8 to 10 years’ time, a diploma holder in the private sector might move faster than a degree holder in terms of salary and career progression. 21) Just look at how many negative comments about this organisation in Glassdoor and others. The changes in working hours to 12hrs shift might have affected many older officers to resign. Hence, in about 10 to 20 year’s time again, change of policies might goes against your aspirations and too late for you to regret. 22) Nothing worth joining as there are many restriction to be a civil servant

Viewing 1 - 3 of 246 Reviews

Glassdoor has 287 Immigration & Checkpoints Authority reviews submitted anonymously by Immigration & Checkpoints Authority employees. Read employee reviews and ratings on Glassdoor to decide if Immigration & Checkpoints Authority is right for you.