Transparency. The biggest gap is a lack of communication regarding the direction of the business, so much so that individual contributors are often left to talk about whether leaders are trying to address some of the obvious problems. Unclear mission/vision of the company...why do we do what we do and how do we plan on impacting the market we operate in? Lack of the foundational elements needed to scale. Company hit the accelerator before addressing basic problems (onboarding, training, messaging, metrics of success, mission / vision statements, management structures). The key elements needed to build a repeatable, successful team were never addressed. Instead the strategy was to blindly hire based off experience and expect the individuals to figure it out themselves...this does not work (obviously). Lack of career development / progression. VERY few internal promotions. You have people that know the business, are passionate, and want to solve problems for the company, but they are not looked at as potential candidates to fill gaps. Lack of Accountability. There is an avoidance to micro manage, but that does not mean do not manage at all. Lack of clear expectations (especially for new hires) and lack of accountability apart from "do your job". What are the leading indicators of success? How do you measure them? How do we understand what is impacting them and how can manage/change based on this? Accountability/proper metrics are even more critical in a full-remote business.
