In my opinion they value quantity over quality. Sometimes you have to spend longer on one customer to take care of them properly, but I do not get the feeling that they consider this to be a positive. They are more concerned with selling new policies. Some departments have offices, others have mid-sized cubicles, and one group has cubes that are less than twenty square feet. People are on the phone a lot and you can't help but overhear the conversations. Many of the account managers talk badly about their customers, once they've hung up the phone. Although most of the employees here are female the language can be pretty foul too.