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      Kayako

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      Kayako Reviews

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      4.1

      77% would recommend to a friend

      (56 total reviews)

      Andy Tryba

      100% approve of CEO

      71% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.1

      Work/Life balance

      4.0

      Culture and values

      3.8

      Diversity and inclusion

      3.8

      Senior management

      3.8

      Career opportunities

      Kayako has an employee rating of 4.1 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Kayako employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      56 reviews
      3.0
      29 Dec 2016

      Founders hold back team from potential opportunity

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      They try very hard to be transparent, and have an employee focused stock option plan. Offices are well taken care of by great office managers (good food, comforts of home). They have big dreams, and want to do something cool. There's a lot of emphasis on learning. You'll work with a lot of smart people. Short term, you'll probably learn tons, even if it feels like you're slamming your head against a brick wall.

      Cons

      Founders set unrealistic goals, but don't have the expertise or willingness to work to achieve them. When targets aren't hit, it's never their fault, and blame goes to the team they hired. Two big layoffs (20% + of the company each time) in two years. Company is encouraged to "future sell" to themselves (ie. think about how great it will be when this is released!), and anyone who talks about how things are in reality is talked about negatively, or let go. They will probably reply to this post by copy pasting the same response about "Open Book Management" whatever that means... but seriously, it's because they don't know how to hire, train and manage their existing team.

      avatar
      Kayako Response
      9y
      Thank you for taking the time to share your feedback and I'm glad you managed to learn a lot during your role and have given us a positive outlook 👍. We'll definitely take your feedback on board with regards to getting better at hiring and managing. As we grow and iterate we know we need to throw out everything we thought we knew or that worked last year and relearn it the next (hence the big emphasis on learning..!). For the benefit of anyone else reading, I'll clarify that we haven't had "two big layoffs" at Kayako. In November 2016 we unfortunately did let go of around 20% of the team. A large number of those individuals were in sales, because the function was no longer working for Kayako. For the others, I won't discuss the reasons publicly out of respect for those individuals. Finally, here's a great resource on "Open Book Management" - http://www.greatgame.com/about/the-origin-of-open-book-management - which is what we're striving to practice at Kayako. Jamie - Co-founder
      1.0
      22 May 2017

      Some things are very messed up

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Free food, few of the best engineers in india, homely office, good starting compensation, Awesome office location, work from home.

      Cons

      All the above pros go down the drain because they missed on some core cultural values. Well where to start :- - You will work tirelessly for years only to hear that you have skill problems, in your appraisal meeting. Which apparently they didn't saw for 3-4 years. - One fine day, half of the company will be gone(fired), which doesn't even shock anyone anymore. - You will never feel respected for what you do. - Unnecessary pressure is built up. - Then of course their are some favourites, who will get the royal treatment, while others get scolded. - They usually scold people who left them on the floor for bad code and stuff, which might be true or false, but that sounds really bad and gives a negative character of the company.

      5.0
      18 Dec 2016

      Best company In my life

      Product engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      1. Talented colleagues 2. Friendly management 3. You are part of the entire process and system and not just a small fish in a big pond. 4. Transparent process 5. A good sense of responsibility and humour in team members, leads, managers and directors 6. No work pressure 7. Work from home 8. CEO work as leader not like a Boss.

      Cons

      The only drawback I see is that things take a little longer to materialize in your favour but the management listens to you, compose you and do take care of you in the end

      Viewing 1 - 3 of 56 Reviews
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      Glassdoor has 61 Kayako reviews submitted anonymously by Kayako employees. Read employee reviews and ratings on Glassdoor to decide if Kayako is right for you.