Does Kiwibank pay their employees well?

According to anonymously submitted Glassdoor reviews, Kiwibank employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Kiwibank. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Kiwibank?

84% of Kiwibank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Kiwibank 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Kiwibank?

Banking Assistant (13) , Customer Service Representative (11) , Banking Specialist (9) , Senior Software Engineer (7) , Analyst (6) , Customer Experience Representative (5) , Customer Service Representative (CSR) (5) , Business Analyst (4) , Commercial Associate (4) , Senior Engineer (4) , Technical Delivery Manager (4) , Customer Service Officer (3) , Cx Representative (3) , Product Manager (3) , Project Manager (3)

What are the pros of working at Kiwibank according to real employee reviews?

"Great culture and" ((in 46 reviews)); "Great people to work with and for" ((in 29 reviews)); "Good benefits and good HR team" ((in 10 reviews)); "Colleagues are friendly" ((in 7 reviews)); "It has great company culture in the sense that you don't feel awkward talking to anyone." ((in 7 reviews))

What are the cons of working at Kiwibank according to real employee reviews?

"Poor management" ((in 9 reviews)); "Low salary pay is low" ((in 7 reviews)); "No Career progression" ((in 7 reviews)); "Managers are always undermining each others position to "get to the top"." ((in 6 reviews)); "existent leadership at the Executive and Board levels." ((in 6 reviews))

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Kiwibank

Kiwibank Reviews

4.0

84% would recommend to a friend

(265 total reviews)

Steve Jurkovich

92% approve of CEO

68% positive business outlook

Ratings by category

4.3

Diversity and inclusion

4.0

Culture and values

4.0

Work/Life balance

3.8

Compensation and benefits

3.7

Career opportunities

3.5

Senior management

Kiwibank has an employee rating of 4.0 out of 5 stars, based on 265 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Kiwibank employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

265 reviews

3.0

8 Jul 2026

Good benefits, but promotions are inconsistent

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Good staff benefits and nice colleagues

Cons

Very inconsistent with promotions and opportunities

4.0

21 May 2026

Good salary but unpredictable policies and overtime needed

Sales associate

Recommend

CEO approval

Business outlook

Pros

The salary is good comparing with other companies

Cons

Sometimes it is needed to over time and the policy change quickly.

5.0

17 May 2026

Great culture and competitive salary with no downsides

Risk manager

Recommend

CEO approval

Business outlook

Pros

good culture, good people and competitive salary

Cons

No cons, great work place.

Viewing 1 - 3 of 265 Reviews

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Jobs at Kiwibank

Contact Centre Representative

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Banking Specialist, Lambton Quay

Wellington, Wellington

NZ$66K - NZ$81K /yr

(Glassdoor Est.)

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Application Specialist (Technical Business Analyst)

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Customer Verification Analyst

Lower Hutt, Wellington

NZ$50K - NZ$63K /yr

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Business Engagement Specialist

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