Lantern Reviews

Hello- thank you for taking the time to submit feedback. We are always looking for ways to improve our new hire experience. Based off a few of the things disclosed in this review, we believe you may have been hired as a temp to permanent employee and apologize for any miscommunication our third party staffing partner may have inaccurately communicated during the hiring process. All contract employees are eligible for a higher rate of pay should they convert to a FTE. We do provide our parking stipend of $100/month to all FTE and contract hourly employees because we do understand the inconvenience of paying for parking . All of our Care Advocates are required to be onsite for training, and their initial time in role (once they have passed training). After that period (roughly 4-6 months), all CAs are eligible to work remotely 1-2 days/week subject to meeting performance standards. However, contract employees are not eligible for this benefit until they are directly employed by us. While we are continuously looking to improve our training (thank you for the great insight on training format), we never prohibit employees from gaining additional training support in order to feel fully equipped to do their role. We also host additional trainings for all of the member services team periodically throughout the year. If you feel you were not adequately trained, we encourage you speak to your supervisor and they can help get you the support you need. Additionally, after receiving various feedback from former training classes (which we solicit after every training class so we can continue to improve), we have added a 1-2 week additional "hub zero" period where new hires take a small volume of cases and gain more of that on the job training you have indicated you are seeking. Finally, regarding workload, we are thrilled to be in a position to add jobs in a market where new jobs are slowing down. This is due to growth in our product offering. As we staff the team, this does put a temporary strain on our current team to take on more cases. Our incentive plan (which full time employees are eligible for) is designed to reward employees for their case management (quality and volume factored in). As a fast growing company, we recognize we have room for improvement with our new hire experience. We will take your feedback to the team to ensure we are considering future new hire experience and that we are clearly communicating the expectations around training, onsite work and compensation. We do understand our environment isn't the right fit for everyone but hope this response provides some clarity on some of your concerns.

Hello- thank you for taking the time to detail your experience with our company. As an ever evolving company, we are constantly changing and implementing new process that will improve our member experience. We value new ideas that can be supported with data and results. After all, data drives all business these days. For some, the benefit of being in a fast growing company is the ability to be flexible and agile and have input. However, that can be difficult for individuals who are used to a much more stable environment that doesn't champion such rapid process improvement. We recognize that setting clear and tangible expectations could be improved in some areas. We look to leaders (like yourself as indicated in your review) across the org to help improve these communication processes. Feedback has been a big focus area for our organization. Our HR team partners with leadership to drive and support accountability across all levels of the company. Performance is a team effort, and we look to everyone within the company to drive the high performance standards that have helped us get to where we are. We do understand this environment isn't for everyone, but do appreciate the detailed feedback to take back to our teams.