Pros
Bensenville management is top notch with fantastic leadership and team building to help with moralizing a demoralizing work environment,
Cons
This company enforces an oppressive metric system that scales with technician levels (1, 2, 3), making it nearly impossible for the average diligent employee to meet the expectations due to restrictive staffing policies enforced by the New York branch. Employees are frequently forced to abandon their primary tasks to cover responsibilities of other departments during high volume periods, complicating end-of-day point deductions. The point system and its deductions are fundamentally flawed and broken, leading to unjust penalties that demoralize the workforce. Despite professing to care about his employees, Yuriy, the Director of Operations in New York, enforces these demoralizing and unsatisfactory work policies, resulting in high turnover rates. His pretended concern is evident in the unrealistic expectations and flawed systems he supports, which drive employees to quit. Notably, Yuriy knew about impending layoffs two weeks in advance but allowed workers to commute to work, only to dismiss them the morning of, under the guise of a furlough when it was actually a layoff. Daily tasks involve retrieving pallets from the warehouse floor, unwrapping them, and sorting through random garbage and tech trash. Employees must enter model numbers into a negligently designed inventory system that categorizes items as scrap or test, often while contending with an unresolved inventory bug that inaccurately reports quantities. Scrapping involves removing batteries, cutting cables, and extracting CPUs and other components. Testing is often rushed and, if the item is not a standard computer or server, typically involves only a simple power-on test. This rushed process fails to ensure that all functions and features are operational before the items are sold to clients or on eBay. For individuals with ambitions in IT who take pride in quality work, the metric system is a stifling constraint. It forces employees to sacrifice time researching test items to ensure devices work properly, including all primary features. The company operates on a quantity-over-quality business model, disguising a general labor recycling position as an IT Technician role. They falsely advertise that employees can gain IT experience by working with a variety of enterprise and consumer-grade hardware and recyclables, yet fail to provide adequate time for proper learning and quality work. Adding insult to injury, the company prioritizes sales representatives who make lucrative amounts of money while exploiting the technicians' labor. Technicians are left to handle unrealistic workloads and unsafe conditions without proper compensation or recognition, highlighting the company's skewed priorities. Additionally, there are significant workplace hazards. Although the company claims to take safety seriously, the reality of how items are shipped to the facility tells a different story. Workers can expect pallets of actual trash riddled with leaking batteries, glass shards, and rodent feces. These hazardous conditions are commonplace. Furthermore, occasional lithium-ion battery explosions occur when technicians remove batteries, leaving a stench that lingers for days. If you value yourself and the quality of your work, steer clear of this company. This is not the IT position for anyone with integrity and a future. It's a trap for those with IT ambitions, hidden under the guise of gaining experience but designed to exploit workers for short-term financial gain. The company is only suitable for those desperate to make money in the short term and willing to compromise their standards and safety.
