LoadUp Customer Service Representative reviews

Working at LoadUp became a deeply frustrating experience after they hired an unfit manager who had no clue what she was doing. Her arrival marked the beginning of significant bias and favoritism within the company, which fostered a toxic work environment. Despite my consistent hard work, dedication, and being recognized as a strong team player by my peers, I was treated unfairly and differently by my manager than other employees. The management team failed to fairly evaluate my performance, often ignoring the additional responsibilities I handled and instead focusing on skewed metrics to justify my “poor” reviews. Keep in mind, prior to this individual being hired on, I was recognized for all my efforts and accomplishments company-wide and recently received a promotion. This was compounded by the fact that I was wrongly criticized for "poor attendance" by the director of my department. The only times I missed work were due to illness (which I had and used my sick time for) and when they refused to accommodate my need to work from home, even though I had disclosed that I had no transportation and a disability preventing me from driving long distances. This refusal to accommodate became particularly problematic after the company abruptly changed the onsite office location from one just 5 miles from my home to one almost 30 miles away. When I asked to see my attendance record that was supposedly in question, I was met with a snarky comment rather than the transparency I deserved. My attendance was never shown to me by said director. Additionally, I was threatened with termination by this individual, which I perceived as retaliation for standing up for myself and speaking out against the unfair treatment from my manager. This hostile behavior left me feeling gaslit, as I was told that I was “being treated no differently than other employees,” despite my fellow coworkers acknowledging the blatant unfairness on several occasions. Furthermore, the communication from management was often disrespectful and dismissive of legitimate concerns, leading to unneeded stress and frustration. Continuous micro-management and unnecessary questioning of my ability to work from home and my personal health created an atmosphere of mistrust and severe discomfort. In summary, LoadUp is an employer that lacks professionalism, fairness, and respect for its employees. The company's failure to address discriminatory practices and its unwillingness to accommodate employees with disabilities make it a challenging and demoralizing place to work.

- understaffing at the moment but nothing else