Lunch Actually Reviews

4.1

72% would recommend to a friend

(81 total reviews)
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Violet Lim

98% approve of CEO

54% positive business outlook

Lunch Actually has an employee rating of 4.1 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Lunch Actually employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
2.0
25 Aug 2019

Not justified for its high rating. Not a place for long term growth

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexi working time, 10 to 7pm - Friendly and helpful colleagues - Quarterly townhall - Open to try new softwares - No politicking among colleagues - Allow employees to bring kids to workplace

Cons

- Too number driven and likes to measure many things, driving sales team to high level of stress, low morale and becoming more selfish because not hitting personal daily target leads to close monitoring and questioning by managers - Management decision changes very quickly, causing disruptions to workflow and long term planning - Dissemination of information is very poor; top management A won't know about information X that top management B says which is supposed to be known to the management - High employee turnover in finance, sales, marketing departments - Key personnel and senior employees in terms of rank and years of working in the company left - Resignations not openly communicated to the team so that enough time is catered for handover - CEO always looking to do new things, initiatives and projects especially those that she can receive a lot of publicity and limelight, but rarely stick to them until the completion - CEO does not care about projects that are not interesting anymore by withdrawing herself from managing them and swiping on mobile phones during discussions - Firing occurred very suddenly and untimely, eg, during festive season, and still distribute work to the employees and get them involved in committee discussion on the very same day of firing, pretending things were as per normal - Expects results but give insufficient time for people to learn and prove their abilities, this also leads to quick firing within days of hiring (which ironically took place after rounds of prudent interview with teammates, team lead and top management) - Low morale, insecurity because of the bad business performance, the uncertainty about company's future and cost-cutting measures - Not transparent and did not acknowledge that the management was responsible for the sentiments and deteriorating culture and gave politically correct response that did little help - Lower than market pay - No bonus for many years, no 13th month bonus too - OT common for sales team, especially if sales target not met

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Lunch Actually Response
5y
Thank you for your feedback. I thank you for acknowledging the flexi working time given, the friendly and helpful colleagues, the company is open to trying new softwares, no politicking among colleagues and the flexibility of allowing employees to bring kids to workplace. I am sorry to hear about the negative views/perspectives that you have of me and some of our colleagues. I wish that you would have shared your feelings and your thoughts with me when you were still with the company and we would definitely work with you to make our organisation an even better workplace for everybody. I am not perfect, neither are we as an organisation. We still have a long way to go and we are constantly learning and growing. Once again, thank you for taking time to give us your feedback. I wish you well wherever you are.
1.0
2 May 2021

red flag dont join

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

staff consider very nice and helpful...

Cons

money comes first...dam bad , employee treated like machine only , ceo violet dont care , how come everyday got more work no incentives , fake company image , high turn over speaks volume , feel bad for human resource

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Lunch Actually Response
4y
Thank you for your feedback which we appreciate. We are glad to hear that you enjoyed working with the associates in Lunch Actually as culture is one of the most important factor to all of us. It is sad to hear that you feel this way as our associates has always been the core and our focus since establishing Lunch Actually in 2004. We offer various welfare such as flexi hours and benefits, and the recent vaccination leave as the safety and well-being of our associates are our top priority. We are not perfect, and we have been constantly trying our best to do better. Hence, we have recently rolled out the LA Associates Engagement Survey, on top of our various communication channels to reach out and hear honest feedback from everyone, maintaining a steady open communication path as we continuously learn and grow together to greater heights. We value each and single feedback given and you can always reach out to myself or Violet personally at anytime through our Slack platform as we would love to hear more from you. We appreciate all the efforts that every associate in Lunch Actually have put in. I look forward to hearing from you. Denise Xu Group HR Associate
3.0
2 Sept 2019

High Turnover

Recommend
CEO approval
Business outlook

Pros

Flexible work hours and positive culture. Bosses are understanding towards associates' family priorities .

Cons

Politics among the territorial thin-skinned people in management. Many had left these 2 years. Lack of resources. Stressful numbers to meet every month.

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Lunch Actually Response
5y
Thank you for your feedback! I am sorry to hear that there are some territorial thin-skinned people in management. I agree that we do have a fast-paced and KPI-driven culture and it might not be for everybody. I thank you for your positive feedback that the bosses are understanding towards associates' family priorities. At the end of the day, we believe that family always comes first and we want to always do our best to support our associates in ways that we can. Once again, thank you for your feedback and I wish you well wherever you are.
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Glassdoor has 86 Lunch Actually reviews submitted anonymously by Lunch Actually employees. Read employee reviews and ratings on Glassdoor to decide if Lunch Actually is right for you.