MSBC Group Reviews

Thank you for taking the time to provide us with your feedback. We value your response and would like to address some of your specific concerns. Salaries and increments are confidential information between the employer and the employees. Confidentiality is upheld in all areas of our business. All our staff gets their increments in a timely manner. When new technology is implemented, this goes down as one of the goals for achievements and the action plan is formulated with the line manager. As you acknowledged we provide a clean hygienic working environment. The tiffin provided for staff working unsocial hours is also a healthy choice. Alternatively, staff can opt for fruit tiffin, bring food from home or buy from amenities nearby. There are opportunities to travel to UK, Europe, and other Countries and the selection is based on skills and willingness to travel; irrelevant to the time of service with the Company. As you pointed out, our staff are supportive and not rude. We have a zero tolerance policy on this, and our work culture and work ethics reflect this. Our system generated mail is automatically triggered where an employee is late for work. This is an important prompt for HR for monitoring to ensure that an employee reaches work safely. HR meeting only takes place whereby an employee is consistently late. As do many other companies, we work alternate Saturdays with hours of 10:30 am – 5:30 pm, which we refer to as a shorter working day and not a half day. To say that if employees are not productive for the company than management will immediately fire them is an unfair statement. We follow company guidelines before a dismissal. You say our “salary increment is best in the industry”. These are only achievable with a dedicated productive workforce with a common goal of achievement. Your comment on salary being paid late is misleading. Our salary run is monthly and on the 10th of every month, and always on time. We are very proud that since our existence we have never been late in paying our staff. We have UK time shifts as well as India. Staff is made aware of this at the time of joining, and hence good family support is imperative to balance social and working life. The way you have phrased your comment is that we provide only 5 days’ vacation in a year at Christmas, is totally incorrect. We are a UK Company, hence we remain open on all the Indian calendar festivals. However, staff have the choice to request leave from their paid annual leave balance which many do, hence we have a skeleton staff on Indian festival days. Additional to this we have a compulsory shutdown same as our UK office during the Christmas and the New Year which are also paid leaves. We have many events throughout the year such as birthday celebrations, pujas, annual Christmas party and other health-related events. LCD TV is there for the employees use. However, many choose not to utilise it as they have their breaks with colleagues and opt to chat rather than watch TV. Effective time management is important in a workplace and never has employees stayed back 2-3 hours of being 5 minutes late. This is misconstrued. We encourage discipline in the workplace as this is vital in all areas of our lives, not just working life. No employees have ever been deducted from their salaries for breaks taken above their allocated time but liberties should not be taken. We have eight hours of production which are not continuous as employees are encouraged to take breaks. It is with regret that you had insufficient time for development and testing and should have been raised to your Line Manager. One must appreciate that personal mail couriered to workplaces is a major issue of confidentiality and the company cannot accept liabilities for lost or stolen couriers. MSBC is ISO9001 (Quality Management), ISO27001 (Information Security) and CMMI level 3 accredited and as such to safeguard our company and clients data, we restrict personal data storage devices in our office. The phone is easily accessible from the assigned personal locker nearby. Policies provide well-structured frameworks which are important for the successful management of any business. Thank you for your advice to Management. We value all our staff and treat them all with respect. Social and family life balance are utmost and we encourage this. We will continue to find ways for improvements. Thank you for being part of our team and we wish you the best in your life journey.

Thank you for taking the time to share your thoughts about our company. We understand that each individual's experience and expectations from an employer may vary, and we appreciate you giving us the opportunity to address the concerns you've expressed. As a global service provider, our company adheres to international working standards, fostering a culture of professionalism, trust, and strong work ethics among our employees. Our management team is composed of highly skilled and experienced professionals from around the world. We take pride in offering competitive salary structures that attract talented individuals in pursuit of promising career opportunities. Our salaries are consistently paid on the same date every month, a fact well-known to all our employees, ensuring timely and reliable compensation. We have maintained this commitment even throughout the pandemic. It is crucial to acknowledge that employees seeking substantial salary increases without demonstrating commitment and performance can negatively impact the company and their colleagues. While we support our employees in their quest for better career prospects, we also expect them to honour their commitments to the company. In terms of our HR department, we have implemented an excellent framework that continually adapts and improves to the ever-changing landscape of employment and our employees' needs. We uphold high standards of practice and maintain a fair and professional HR department. Our dedication to employee health and safety is paramount; we provide a modern, clean, and secure working environment. Furthermore, we have organized numerous activities and events both inside and outside the office over the years to boost team spirit, culture, and well-being, as well as opportunites to participate in contributing to society through our CSR initiatives. "Gun pointing" approaches have no place in our company's ethics. We apologize if your experience with our company fell short of your expectations, and we wish you the best of luck in finding an employer that better suits your needs.