Macs Adventure Reviews

3.6

63% would recommend to a friend

(40 total reviews)

Neil Lapping

68% approve of CEO

52% positive business outlook

Macs Adventure has an employee rating of 3.6 out of 5 stars, based on 40 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Macs Adventure employee rating is in line with the average (within 1 standard deviation) for employers within the Hotel and travel accommodation industry (3.6 stars).

Reviews by job title

40 reviews
2.0
11 May 2026

Keep looking

Recommend
CEO approval
Business outlook

Pros

Your coworkers are genuinely good people who work hard and are often willing to help one another whenever they can. There is a strong sense of camaraderie among many employees, which makes the day-to-day work environment much more enjoyable. Direct managers generally have good intentions and try to be supportive, though there are times when leadership falls short in making the operational decisions necessary to keep things running as smoothly and efficiently as they could. The hybrid work model is a major positive, and management is typically very flexible and understanding when employees need accommodations or schedule adjustments. The company also offers FAM trips, which are a great perk and one of the more unique benefits of the job. However, those benefits often feel uncertain, with frequent discussions or changes that can increase employee costs or take away the benefit entirely.

Cons

There are a number of employees who seem completely uninterested in supporting their teammates, even when those same teammates consistently go out of their way to help them. At times, it also feels like the company rewards those who are the most vocal in complaining or criticizing leadership with promotions and additional opportunities, while hardworking employees who stay positive and consistently perform are overlooked. Many of the decisions impacting the U.S. office appear to be made without much consideration for the fact that the U.S. team generates the majority of the company’s revenue. Despite that, employees are continually faced with the threat of increased in-office requirements, "restructuring", or policy changes that make day-to-day work more difficult. Workloads continue to increase, while the ability to make money becomes more difficult with each change. There are still good people within the company, and there are aspects of the job that employees genuinely appreciate. Unfortunately, leadership often seems disconnected from the realities of the teams most affected by their decisions. As a result, many changes end up negatively impacting employees at every level except the people responsible for making those decisions.There are still good people within the company, and there are aspects of the job that employees genuinely appreciate. Unfortunately, leadership often seems disconnected from the realities of the teams most affected by their decisions. As a result, many changes end up negatively impacting employees at every level except the people responsible for making those decisions.

1.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

The FAM trip was good fun The CEO gives off Austin Powers vibes

Cons

Their technology is terrible! - Constantly had to reboot my computer. - The “proprietary” CRM is a mess. - The website constantly crashes and is filled with inaccurate info. - The payment platforms were glitchy at best and we constantly had to take manual payment and CC info over phone calls. - The phone system is very unreliable with constant dropped and failed calls. - Speaking of calls - cherish your dnd time because when your not on it you get inundated with inbound calls from upset customers and 95% of them are not even your own and you just have to take the call and try your best to resolve the issues and “ensure they have a great trip!” - The Denver office is 100% white, zero diversity! - Many decisions are made out of the UK office without consideration of how they might affect the US and Germany offices and customers based there. - The collaboration and teamwork between product, operations, and sales is very fragmented and it creates major issues while customers are On Trip (April-September) and traveling. - The VP of HR is the CEO’s wife…..enough said … - There are no standard SOP’s and it is very much just a “wing it” and “get the customer deposit” mentality. Everyone does things differently causing confusion between staff and customers. - Inventory to sell (available hotels rooms) was constantly an issue which resulted in a limited amount of each itinerary that could be sold each season making aggressive sales goals virtually unobtainable. - They offer over 400 itineraries and only about 10 of them run smoothly. Majority of customers generally only buy the top 5. The rest just take up space on the website and when they do get booked they’re usually a disaster when it comes to lost luggage, incorrect logistics and transfers, trail mapping, and crappy hotel partners. - The monthly commission is a joke so be prepared to live off your base salary…lol - If you sell a customer a trip and their preferred dates aren’t available the solution is - just change their dates or sell them a different itinerary or just roll their deposit over to the next season without any guarantee of dates or availability….who would agree to that? - The office morale was brutal and everyone felt defeated ever day. It felt like every day was just survive and get through the day. - This place is a turn ‘n burn machine - at least 40% or higher when I was there between all offices (UK, US, GERMANY) and that is not just front line employees - manager, director, and even executive level employees constantly left due to frustrations. The entire US marketing team turned over within 1 year! - The App itself is actually pretty good and is your lifeline, itinerary, and navigation while on trip. Problem is the customer demographic is 50+ and many of them barely know how to use a smart phone and have no idea what an App is or how to download one to their phone. Many hours spent coaching senior citizens about how to use their phone and how to navigate the Mac’s Adventure App…be ready! - The weekend shifts and On Trip E phone are horrible and a complete waste of your time. In Summary - this place offers a great product that is very cool, but the business itself is an absolute dumpster fire and is run very poorly. There are better opportunities out there, I promise, so keep looking. No need to be a verbal punching bag for senior citizens!

2.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

There are some things I’ve really enjoyed about working here. The team in the US office is full of good people, and most of the direct managers are supportive and try to help where they can. The hybrid schedule is nice in theory, and the yearly familiarization trip is a unique perk that lets employees experience the destinations the company sells, which is a great opportunity.

Cons

Unfortunately, the job has become much more stressful over time. Many decisions are made outside of the US team, and sometimes those decisions don’t seem to take into account how things actually work here. For example, requiring two days in the office when many employees live far away. For a lot of people, those office days actually end up hurting productivity rather than helping it. Another issue is that many of the smaller perks and benefits that used to make the job feel special have gradually gone away. What’s left doesn’t always make up for the increased workload, and it can feel like expectations keep going up while the support stays the same. Pay has also become a growing concern for many employees. Compensation hasn’t really kept up with the cost of living, and it’s something people talk about often. It makes it harder to see a long-term future here, even for people who enjoy the work itself. Staffing has also become a major challenge. Several teams were merged into a new customer service structure with the promise that it would help sales focus more on selling, but in reality it has led to even more service work for many employees. Combined with limited hiring, this has created a lot of frustration and burnout. Customer-facing employees in particular are dealing with a high volume of unhappy customers while also being stretched thin internally.

Viewing 1 - 3 of 40 Reviews

Glassdoor has 42 Macs Adventure reviews submitted anonymously by Macs Adventure employees. Read employee reviews and ratings on Glassdoor to decide if Macs Adventure is right for you.