Mapfre reviews about "manager"

Some managers were actually bad people, the atmosphere was an unhappy one as a result. Handling of sensitive claims was at times disgraceful. Absolutely terribly organised and it is the customers who are suffering. Workers have to deal with these upset customers but don't have the power to resolve their issues due to the disorganisation.

Location completely away from the city No exposure to new technologies Politics and almost no promotions and minimal jokes. Work from hone policy is not so great

Micromanaging to the point where employees quit. Getting calls day in and day out getting calls from people screaming, swearing, and complaining about how much they hate me and the company; and I rarely get backed up by supervisor or manager Day to day performance doesn't mean much, you'll only get a raise (very little % most is 3%) if your meeting the department goals. No incentive to do well. Receive bare minimum training on new system that is going to replace current system and get shamed for getting something wrong. Mapfre pays the least in MA. MAPFRE has their heels in the ground to not pay more because of MAPFREs "location" and "free parking". All of the other insurance companies in MA pay there reps +$10,000 more.

Old fashioned hierarchical managers style

Management not all on same page

Large backlog of claims due to pandemic, and travel restrictions constantly changing. Senior management very aloof, i barely know the name of my general manager,

Too much support for the managerial staff versus the employee even if the manager is not right.

understanding lines of communication from international to the US

low pay, high case load