MasterClass Reviews

3.1

45% would recommend to a friend

(104 total reviews)

David Rogier

49% approve of CEO

27% positive business outlook

MasterClass has an employee rating of 3.1 out of 5 stars, based on 104 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MasterClass employee rating is in line with the average (within 1 standard deviation) for employers within the Education industry (3.7 stars).

Reviews by job title

104 reviews
2.0
9 May 2020

Great people, Poor Leadership and Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people who work here are great. There is a feeling of camaraderie amongst the troops albeit mostly within the functional areas (i.e. Content, Engineering, etc). Company benefits are pretty good. The CMO seems to have a vision for the company. Unfortunately he is the only good hire in the last year at the senior level.

Cons

Senior leadership and work/life balance are the main cons of this company. Regarding leadership, it honestly doesn't exist. They claim that they care about the people but that is not the case. Recognition and promotions are not based on merit. Leadership doesn't aspire people to do their best which is why all the good talent end up leaving. There is no work/life balance as the expectations given current resources are not aligned. This causes great stress and exist across multiple functional areas not just Content.

1.0
1 Sept 2022
Recommend
CEO approval
Business outlook

Pros

1) Decent pay 2) Talented UX team 3) CEO easily accessible

Cons

1) Product Leadership -CPO, COO, Directors of Product, Product Managers are the most incompetent group of people that I've ever worked with. 2) How the CPO makes decisions "So X, how do you feel about moving forward with this feature?" Answer: "Oh, it looks good. I think it'll work." 🤡 3) Product leadership + product managers don't understand how to develop product strategy that is backed by data that has POWER (stat sig, etc.). In fact, most of their decisions were based on assumptions which is why the features that they test completely fail. Why the do they fail? They are literally dumb ideas based on assumptions . 4) Product team claims to be "innovative" however, they don' keep up with innovation at all. When asked about why MC doesn't consider investing in innovative technologies of the future (such as the MetaVerse), the COO essentially responded, "we don't buy into fad movements." Interesting that leadership wanted product teams to take risks but yet they were highly risk averse 🤔 funny how that works. 5)MasterClass will get bought out or it'll crash. Just a matter of time and it's because of the morons that are in product leadership.

3.0
29 Sept 2020
Recommend
CEO approval
Business outlook

Pros

Amazing people throughout the company. For the most part, everyone is super friendly and great to work with. It's a very tight knit community.

Cons

The leadership team is completely dysfunctional. In 2019, they hired an Interim CMO and a Chief People Officer. The CMO quit in less than 60 days and the CPO was fired in less than a year. Several great employees have quit over the years because they could not stand working for this exec group. They often made us work on initiatives that didn't make sense to anyone, and then when those initiatives fell apart, they would find someone to blame.

Viewing 1 - 3 of 104 Reviews

Glassdoor has 140 MasterClass reviews submitted anonymously by MasterClass employees. Read employee reviews and ratings on Glassdoor to decide if MasterClass is right for you.