Matrix Absence Management Reviews

No one takes anytime off and they end up coming in on the weekends to stay current. A lot of the employees are out on FMLA due to the high stress and completely demanding job requirements. The Supervisors make fun of the clients and when faced with a difficult client will look them up on face book to find out where they live and any other personal information on them. Very Unprofessional. I would not recommend this horrible company to anyone! I was asked to come in on a weekend to assist in converting files from paper to electronic files and was supposed to get comp time which never happened since the Supervisor was too busy planning her wedding.

It's getting to the point where I feel like I am being constantly monitored. They're doing audits on our badge swipes. Cameras everywhere. Management monitors your time away from desk, time on the phone. Communication is crap. I am told different things by different people on a daily basis. Supervisor will tell me one thing, Manager tells me another, Director tells me another. I am told to my face by my Supervisor that as long as I am getting my work done and I am still helping my co-workers, I can leave early and take long lunches because I have a family I'd like to spend time with. Then I am called out in a meeting and multiple emails for my schedule. NO consistency! If you're not going to pay me overtime, as I'm salaried, and tell me that this isn't an "8 hour job" then I shouldn't be punished for wanting to leave when the work is done. But hey, if you want to pay me to sit at my desk and watch Netflix on my phone because I have nothing to do then OK! I am so sick of doing my work efficiently and accurately and, frankly, really well and then being constantly forced to "help" other people who overwork their claims, set unnecessary tasks, chit chat with their neighbors, play on their phones, and can't seem to keep their small workload in a good place. Especially when it's the same people every. single. day. Coach people individually. Don't send out mass emails when you're really only talking to one person. Stop being afraid to MANAGE and SUPERVISE people. Discipline people for their constant unplanned absences. Re-train people who have been doing their job wrong for YEARS.