Don't expect much, and you won't be disappointed
Pros
-If you are someone who can tolerate extreme disrespect, or are someone who isn't particularly ambitious, after enough time, you will definitely learn skills at menMD that will translate will to other busines endeavors -Due to the high turnover rates, there's a great chance at advancing through the company due to the constant need to backfill roles -You have to try really really REALLY hard to be terminated from this company. As long as you literally show up, you'll have pretty decent job security
Cons
-Unfair pay practices. Every now and then, a decision will be made to 'make the rates more even', but this never lasts long, and never affects the entire department (for example, I was paid les per hour than my counterpart, even though I had more tenure) - Loyalty and time spent mean very little to this company unless you are willing to be a "yes man" and not question any decisions that are made, even if they are not right -Very little diversity as a whole, and no diversity in management - Preferential treatment is given to the sales team (trips out of the country, company dinners and lunches etc), while little, if anything, is done for operations -There is no Human Resources. The last HR manager left in 2018 and was never replaced. The individuals who were selected to handle HR concerns are not actual HR professionals. Their loyalty lies with the company, not the employee. There are and have been serious concerns, including claims of sexual harassment, that were completely mishandled due to a lack of HR - There is no stable structure within operations due to the constant turnover - The chain of command is CEO --> Operations Manager ---> Supervisors ---> Phone staff. The issue with this structure is that the CEO has too much direct involvement with the day-to-day happenings in the call center, while refusing to allow effective management in the Operations Manager role. Imagine Bill Gates managing the day-to-day ongoings of a Microsoft representative. It makes no sense and is highly ineffective. -If/when you decide to leave the company, you should fully expect them to do everything within their power to not pay out PTO. They will say it's because of 'policy', so be sure to read it THOROIGHLY when you decide to leave the company - The CEO is extremely out of touch with the daily realities of the people that work for them. Once while trying to advocate for a $2 staff increase, the CEO stated 'I don't understand how $2 more an hour will change someone's life', and denied the increases
