Does Merchants pay their employees well?

According to anonymously submitted Glassdoor reviews, Merchants employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Merchants. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Merchants?

56% of Merchants employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Merchants 2.7 out of 5 for work life balance, 3.2 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Merchants?

Call Center Agent (14) , Customer Service Representative (12) , Call Centre Agent (6) , Customer Service Agent (6) , Call Center Representative (5) , Customer Service (4) , Customer Service Representative (CSR) (3) , Consultant (2)

What are the pros of working at Merchants according to real employee reviews?

"Best reason was that I was given an opportunity to work and gain working experience" ((in 3 reviews)); "The company provides good professional training for their agents." ((in 3 reviews))

What are the cons of working at Merchants according to real employee reviews?

"Salary is not good and there is no paid overtime" ((in 10 reviews)); "Long hours" ((in 3 reviews)); "Poor management , they don't care about the employees" ((in 3 reviews)); "less pay hard work expected , long hours" ((in 3 reviews)); "Less benefits" ((in 3 reviews))

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Merchants

Merchants Reviews

3.3

56% would recommend to a friend

(80 total reviews)

59% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (80 reviews)

Merchants has an employee rating of 3.3 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there.

Reviews by job title

80 reviews

5.0

25 Jun 2026

Great communication and a seamless hiring process

Call center agent

Recommend

CEO approval

Business outlook

Pros

Great communication Seamless hiring process

Cons

No cons to mention at all

5.0

26 Nov 2025

Great

Technician

Recommend

CEO approval

Business outlook

Pros

Good team members and vibe

Cons

Micromanagement and always watched like a hawk

5.0

10 Apr 2025

Merchants

Call center agent

Recommend

CEO approval

Business outlook

Pros

Good environment and management as well.

Cons

Very little pay for a lot of work

Viewing 1 - 3 of 80 Reviews

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