Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Mimecast

      Engaged employer

      Mimecast Customer Success Manager (CSM) reviews

      Compare reviews

      3.6

      71% would recommend to a friend

      (8 total reviews)

      Marc van Zadelhoff

      Not enough data to show CEO approval

      Ratings by category

      3.8

      Work/Life balance

      3.4

      Diversity and inclusion

      3.0

      Culture and values

      2.8

      Compensation and benefits

      2.0

      Career opportunities

      1.8

      Senior management

      Reviews by job title

      8 reviews
      4.0
      9 Apr 2026

      Good people, weird direction

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Coworkers and managers are mostly great Helpful team Cool product Good PTO Decent work life balance

      Cons

      Senior leadership is a bit messy, no clear direction on business strategy Not a lot of good communication from the top down Will make decisions out of the blue that affect you with little to no explanation Not a lot of growth opp, see a lot of folks stay lower level who work super hard not get rewarded or promoted often

      4.0
      11 Feb 2026

      Solid Company

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Professional organization. Employee Centric and well organized

      Cons

      Sometimes working for such a large company you can feel like a number

      3.0
      8 Jan 2026

      Great team Poor Decision Maker

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      - Great Team - Some what ok benefits with private health insurance reimburse. - Hybrid working (2days office 3 days WFH)

      Cons

      - Changes are made too frequently - Ridiculous KPIs. - Lack of Support - No Career Growth Progression - Some managers are biased

      Viewing 1 - 3 of 8 Reviews
      Related searches: Mimecast Customer Success Manager (CSM) jobs | Mimecast salaries | Mimecast benefits | Mimecast interviews
      Mimecast reviewsMimecast Customer Success Manager (CSM) reviews

      Glassdoor has 803 Mimecast reviews submitted anonymously by Mimecast employees. Read employee reviews and ratings on Glassdoor to decide if Mimecast is right for you.