Mindpath Health Reviews

2.6

22% would recommend to a friend

(208 total reviews)

Stephen Farber

13% approve of CEO

18% positive business outlook

Mindpath Health has an employee rating of 2.6 out of 5 stars, based on 208 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mindpath Health employee rating is 24% below average for employers within the Healthcare industry (3.4 stars).

Reviews by job title

208 reviews
1.0
3 Apr 2016
Recommend
CEO approval
Business outlook

Pros

You work with great co workers and you can set your own office hours, days off and lunch time hours, you also have a variety of client background to fit your practice background.

Cons

I was directed to this site by other former co workers. I have read all the reviews and would echo anything negative that is said. I experienced all of that and more. It has been almost 3 years since I left and I still have not gotten my capital gains I was promised. When I left I got no quarterly financial reports which is mandatory if your are a partner. To date I have heard nothing from them about the 2% they took from my paycheck every month to invest for me to profit from---out of the kindness of their hearts. But what I have discovered is that most partners who have left in the last 3 years have not gotten their capital gains, they either had to sue for it or they got something that was a fraction of what was invested and what appeared on their last tax statement. The CEO refuses to answer to anyone, but brags to all of the staff how amazing and fantastic the company is doing. If you look at their website close to 70% of the staff has been there less than 2 to 3 years. That is a huge turn over and speaks volumes. Also, all of the positive reviews are from non providers---they get a salary and benefits, which providers don't. So that also speaks volumes If you can, work any where else.

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Mindpath Health Response
8y
Carolina partners is indeed a large, complicated business. We are the largest private psych practice in North Carolina and have multiple layers of management and administration. That said, we do our best to make the financial model clear to clinicians both before, during and after they work here. We have a policy of complete transparency concerning money and finances and any clinical partner has the right to ask for and receive financial reports down to the smallest detail. In our experience clinicians who are talented and work hard earn incomes that are industry standard or better. Since we are a big company, there will always be turnover but we would argue that we also have quite a number of clinicians that have been with us for years, and at the very least Carolina Partners offers opportunities that are robust and unique among psychiatric medical companies in North Carolina.
1.0
23 Mar 2020
Recommend
CEO approval
Business outlook

Pros

Drug rep lunches almost daily, good coworkers

Cons

This company is not all it is cracked up to be. These people will talk about how they care about patients, and how patients are their #1 priority, but all it takes is to see how they conduct business to realize that this is NOT the case. They act as if they are so much better than other big healthcare chains that monopolize areas and treat employees poorly, but they are actually worse. At least you know what you are getting when you sign on with other companies that are run like businesses, essentially being the "evil empires of healthcare." But this one is so much worse - they make it sound as if they are so altruistic and are here to make a difference in the community, when they are just as underhanded as the rest. Upon starting, it doesn't take long to realize that their turnover is obscenely high - even for psychiatry. The longer I worked here, the more clear it became that there are good reasons for this. For starters, they have absolutely awful communication . No one on the administrative side of things is ever on the same page with anything, and therefore, many false promises are made but not kept. They have a middle management full of absolute "yes-men" that simply tell you what you want to hear, and answer any question with redirections and deflections. You can never get any kind of straight answer about pay, patient loads, or the logistics of day-to-day operations. Within the first day of onboarding, the head of provider relations would say one thing and then be directly contradicted by others coming in to speak who were at the head of the company (and this is on the FIRST DAY!). If you would have thought this was a bad omen, you would have guessed right. This ended up being a pattern of an absolute disconnect between upper/middle management and the providers and therapists, which ensures that employees are left in the dark. For those of you that have been sold on this spectacularly rosey picture that is so often painted to midlevel providers, do not make the same mistake that I and so many others have - do not let yourselves be conned into working for these people. This company gives you a "guarantee" period of salary pay in which to build up your practice. Since this company is productivity based, they ply you with reassurances, telling you that it is their responsibility to fill your schedule and that they will have no trouble doing this. Unfortunately, this is also untrue. This guarantee period expired for a number of providers without warning. This happened when essentially forced out a number of providers because they hired too "aggressively." They made a point to say that none of this was related to a fault on the part of these providers - but admitted that they expanded too quickly and did not have enough patients to fill people's schedules (clearly a well run business). This came with absolutely NO warning. While they did not outright fire everyone, they notified people that their pay would be cut by 50% in one week (ONE WEEK), also telling everyone that they needed to know in two weeks whether these people intended to still work for them. If people chose to stay on, they would continue to make half of what they were guaranteed for a significantly shorter amount of time than the 6 month salary period they were initially guaranteed. Not even supervising physicians knew this was coming. What they did next was even worse. In the name of trying to "help" these providers, they refused to outright let people go with the severance package they had stated in the contract that had been signed - because that would cost them too much money. Instead they offered 1/3rd of the severance they offered in the contract, which had to be taken within the period of 2 weeks or else the offer was null and void. The higher ups did this knowing that there would be no way for people to find another job in this amount of time, and thus were able to get away with paying midlevels less than 50k for the exact same amount of work (which is downright shameful, I might add). Also, since there are not enough patients to fill schedules, there is absolutely no feasible way for the midlevels that are still forced to work for a meager income to get paid enough to make the amount they should be getting as a psych NP or PA (<70k). They are well aware of this, and this is their way of cutting costs however they can. If you have noticed, there is a common pattern within this company. They only care about the bottom line. They do not care about their employees and they definitely do not care about their patients. This is why these poor patients keep getting passed around to different providers every few months, some having 7 or 8 different providers during their time with MPCC. Now, the remaining providers are miserable, crying at work, and hating the place they work for. It is a much different outlook than what they display when recruiting you. Additionally, the people not in the position of being forced out soon became aware of the situation. They were outraged and many are planning to quit themselves within the coming months due to a lack of trust in the direction of this company. Additionally, there are many people that have been shorted on their productivity based pay, and if you do not watch them closely, things tend to slip through the cracks far too often to be sheer coincidence. You also know it is bad when the universal reaction is, "get out of here while you still can" from the other providers that have been working here much longer. Ironically, they told the people that they are forcing out that they would be willing to give them the first shot to be hired back when they are hiring again. Yeah right, Fool me once, shame on you. Fool me twice, shame on me. Take my advice as someone that has had to go through all of this and beware. This company is not one you want to work for.

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Mindpath Health Response
6y
It is never surprising to see reviews of this nature when the tough decisions need to be made and costs need to be reduced. We get it and we accept that. It is not pleasant on either side of the equation. However, we take exception to questions of integrity or malintent. Such claims are patently false. We really pride ourselves on the culture we are trying to build and maintain. Transparency and integrity are a key part of it. We admit we could not fill the practices of some of our most recently hired APPs as fast as necessary. Despite the continuous growing demand we have experienced, it turned out not to be enough to support all of our providers. There are a myriad of reasons for this, but they have more to do with macro market dynamics and key contracts than anything else. We misjudged these and we own that. Ultimately, though, we had to make gut-wrenching decisions to keep our practice viable for the long-term. And this reviewer knows all this. He knows it was an emotional event even for executive leadership that sat face-to-face with him to have this hard discussion. He knows that he received data in full transparency to help him understand why this was being done. He knows he and other new colleagues were seeing the same trends and wondering what it meant. And he knows that the company could have either A.) arbitrarily laid off 5 providers (out of 10 providers who were not building fast enough) or we could B.) give the same 5 a chance to stay by reducing the practice build-up guarantee for all 10 providers who were in the same boat. He may not know how many of the 10 thanked us for offering them option B thereby giving them a chance to continue to build their practice. Now, several weeks later, we're faced with the COVID-19 pandemic, which is driving a decline inpatient visits and we've been forced again to make further cuts to guarantees, which will no doubt result in more clinicians feeling disappointed (and probably some more bad reviews on this site). Again, we get it. But this is an incredibly difficult time in the world right now and our focus has to be on having a viable practice to meet the needs of the 250,000 patient encounters we will provide this year. We spent 2019 building something pretty incredible at MindPath Care Centers. We grew from about 100 providers to 164 providers, and, yes, we overshot by a few in following the demand curve. But our employee satisfaction scores among established employees, measured in Dec. 2019, substantially improved year-over-year as did our provider reviews from patients. Our clinician turnover hit all-time lows and remains low. We got much right in 2019, but NOT everything, and for that we are sorry and we apologize again to this reviewer. We're sorry we couldn't make it work for this clinician at MindPath at this time but are grateful for the time he gave us and our patients, and we're confident he’s helping the cause wherever he’s landed. We wish nothing but the best for him.
1.0
12 Feb 2017
Recommend
CEO approval
Business outlook

Pros

It seemed like a good job. There was schedule flexibility, a ready pool of clients, good locations, office help.

Cons

Where to start? It quickly became apparent that this was a poor decision. High overhead costs, inequality of costs between providers (some providers were charged more than others, for a larger office, for example, even though there were no other office options), convoluted pay/fee scheme. I worked 40-60 hour weeks, appointments every 15-20 minutes, low no show rates, and I made the least amount of money I have ever made as a provider. Accountant family members said convoluted scheme of "fees" made to get owners/not providers wealthy. As a result, frequent turnover, except for upper management.

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Mindpath Health Response
9y
We're certainly sorry when we see a partner who hasn't felt valued enough and we understand private practice is not a perfect fit for every clinician. The finances at Carolina Partners can be complicated because we are a multi-million dollar practice with 100 clinicians in 26 locations. We are extremely transparent with our financial transactions and we sincerely try to communicate why we do things the way we do to all of our partners. What we can do here is provide actual facts about how much our clinical partners can expect to earn if they join our company and work hard. We find that our salaries meet or exceed industry standards in our market. In 2016, our MDs took home about $111-$125 per clinical hour or more than $200k for a full-time schedule. Mid-levels took home between $65 and $83 per clinical hour for a full-time salary range of $130k-165k. Psychologists earned $43 per clinical hour for about $75k. Therapists earned about $36 per clinical hour for a full-time salary range between $55k and $66k. We also feature a non-partner affiliate model for therapists who are keeping between $45 and $58 per clinical hour. At Carolina Partners, all of our clinicians have opportunities to make additional income and to build value through equity ownership. We are happy to talk with anyone who wants to know more about our business and clinical models or visit us at www.carolinapartners.com. Sincerely, Stanley Monroe, CEO 919-967-9567 ceo@carolinapartners.com www.carolinapartners.com
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