Moz Reviews

4.0

74% would recommend to a friend

(108 total reviews)

Ethan Hays

100% approve of CEO

46% positive business outlook

Moz has an employee rating of 4.0 out of 5 stars, based on 108 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Moz employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

108 reviews
1.0
14 Jul 2014
Recommend
CEO approval
Business outlook

Pros

* Over-the-top benefits (though they come with a price). * Convenient office location in downtown Seattle. * Salaries are reasonable for the job requirements and experience.

Cons

* High rate of employee turnover (20% of the company in a year), with many departing employees giving ridiculous cover stories about leaving to pursue highly unlikely alternate careers. * Lack of respect for employee privacy and confidentiality, including open discussion of individual employee's performance and career paths by management in front of other employees. * Hiring practices plagued with nepotism. * The executives lack the intellectual vigor to run a technology company. * Most of the employees lack critical thinking skills or are all too willing to suppress them to appease the management and continue receiving the benefits, which is hardly desirable for a technology company. * Poor track record of repeatedly delivering products and features after considerable delays. Planning and communication is so lacking at this company that the need to delay for months is inevitably discovered at the last minute. * Company culture consists of endless partying (some weeks, the company provided alcohol to the employees nearly every day), rampant sexual inappropriateness, bullying, hazing, cliquish social circles straight out of your worst high school nightmares, unceasing mindless positivity, and relentless peer pressure and executive bullying to shut down anyone who tries to engage in any form of critical analysis. They even feature a picture of some of their employees in the three mystic apes poses on their web site. * Radically unequal treatment of marketing staff vs. technical staff. Everyone constantly heaps empty praise on the marketing staff for doing much of nothing (a status email from someone in marketing turns into a huge thread where everyone in the company responds trying to outdo each other in effusive gushing about how great an idea it is to send a status email, as if this were something that wasn't happening on a continual basis in the rest of the corporate world). The work of the technical staff largely goes unnoticed and unappreciated, and the technical staff is consistently asked to work ridiculous hours to pull off miracles patching together poorly functioning products and features. * The TAGFEE values are practiced only in the most hypocritical ways, and most of the employees just throw infantile tantrums in which they use the values as a weapon against each other just to get what they want. * The company founder fosters a cult-like atmosphere, with company all-hands meetings taking on a revivalist meeting type of atmosphere. The company keeps a life-size cardboard cutout of the founder in the lobby, which should really tell you all you need to know about the company.

1.0
22 Mar 2017

Stay Far, Far Away

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company has attracted many bright, talented people who have moved on to tackle bigger, better things. -

Cons

I would stay far, far away from Moz as long as Rand Fishkin remains the voice/face of the company. His influence breeds a culture of self-righteous, unprofessional, indignant people, and until you cut out the cancer, I don't see that ever changing. His response on Twitter when a paying client pointed out that it was unprofessional for Moz to send out a partisan company-wide email and share that email publicly was "Please feel free to unfollow. Only a click away!" He publicly smears people in the industry instead of going to them privately with his concerns, most recently putting Copyblogger on blast without reaching out to its founder with his feedback first. When I worked there, 14 people quit and only two left for lifestyle reasons; the rest couldn't stand working there any more. I found it completely inappropriate that family members were on the company payroll despite their lack of experience or relevance to the industry. I witnessed numerous instances of sexism/favoritism but if anyone ever spoke out or complained, their career there was basically killed (either they were fired or promotions/upward mobility died and the employee ultimately left out of frustration). I worked with extremely talented, amazing, hard-working individuals in various positions, from entry to officer level, who all got screwed over because they provided pushback or constructive criticism that countered what Rand wanted. If you're the type of person who likes to voice his opinion and is not afraid to offer up constructive criticism or disagree with someone's idea, or if you don't like being forced to dislike someone or burn bridges just to stay in the founder's good graces, this will not be a good environment for you. A previous review mentioned the fact that Moz is a "12-year old VC-backed startup that has never been profitable." The reason is because the foundation is toxic, which seeps into leadership and company vision. I don't see this company's issues changing if its founder doesn't start acting more professional. If you're the type of person who likes to voice her opinion and is not afraid to offer up constructive criticism or disagree with someone's idea, or if you don't agree with the notion that you have to dislike someone because your boss does (basically if you don't subscribe to being blindly loyal to a fault), this will not be a good environment for you.

avatar
Moz Response
9y
First, I am sorry you had a bad experience at Moz. We are committed to building an inclusive environment where people are constantly learning and can do their best work. We have core values that support this vision: Transparency, Authenticity, Generosity, Fun, Empathy, Exceptional. Fostering diverse communities and perspectives is not easy; we will not give up on our pursuit of those values. I agree with you that we have incredibly talented and hardworking people at Moz. They have integrity, determination, and courage. They speak up, disagree, and then commit and move forward. Like every company, when people leave, it's for a lot of different reasons. If you want more information about our company performance, please search for “Moz annual report” in Google. We’re very transparent about when we have been profitable over the years, and when we decide to go intentionally negative. We also share a lot of information about the team and our culture. Unlike many companies, Moz does not attempt to be neutral/agnostic on many issues. We don't have a political test, but we do have a values test. We're not afraid to advocate for things we believe in, like equal rights, paid leave, equal pay, the environment, and other issues that we believe weaken our communities. We are human, and although we sometimes miss the mark, we never stop trying to uphold our beliefs and values. The lines between personal views and company views can be blurry and confusing. In our connected world, I understand why it's easy at times to conflate the humans at Moz with Moz. Depending on the context, they *may* be acting on behalf of Moz. Or they may not. We have many amazing, passionate, opinionated people at Moz. I think it's great that people are civically engaged and share their personal views. It's one of the great things I love about the freedom we have in this country. That doesn't mean that Moz endorses those employee viewpoints. And I don't assume that every employee endorses Moz's views 100% of the time either. Again, I'm sorry that you did not enjoy your Moz experience. We aim to do much better. We appreciate you taking the time to share your feedback. In particular, if there is something specific you witnessed about sexism/favoritism, I would love to hear from you directly. That behavior is not okay at Moz.
2.0
22 May 2019

Working at Moz feels like career purgatory

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent pay, nice benefits, pleasant coworkers.

Cons

As a VC-funded company, Moz basically needs to either IPO or be acquired. Unfortunately, the company has been stagnant for years, and neither outcome is likely at this point. Instead, they just keep stumbling along, trying to find some magic switch they can flip that will suddenly turn on the growth that has been lacking for so long. Management seems to be getting more desperate, and as part of their strategy to either cut costs or pivot the company, throughout 2018 there was basically a stealth layoff. A few people quietly trickled out every week or two for months on end. There's nowhere to really advance your career within the company once you're there. Expect to just stagnate in the same role until you either get the ax or you find a better opportunity elsewhere.

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Glassdoor has 117 Moz reviews submitted anonymously by Moz employees. Read employee reviews and ratings on Glassdoor to decide if Moz is right for you.