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      NASB Financial

      Engaged employer

      NASB Financial Reviews

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      3.5

      53% would recommend to a friend

      (165 total reviews)

      Paul Thomas

      41% approve of CEO

      50% positive business outlook

      Ratings by category

      3.6

      Diversity and inclusion

      3.6

      Work/Life balance

      3.5

      Compensation and benefits

      3.4

      Culture and values

      3.4

      Career opportunities

      3.2

      Senior management

      NASB Financial has an employee rating of 3.5 out of 5 stars, based on 165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NASB Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      165 reviews
      3.0
      4 Nov 2021

      Loved it at first but…

      Lending operations
      Recommend
      CEO approval
      Business outlook

      Pros

      NASB is super flexible, insurance is great, 401(k) could be better, work/life balance, pay is okay. I preferred my previous dept and manager. Hate the pods they’ve introduced.

      Cons

      The software sucks, we keep getting introduced to new platforms they want us to utilize. Seems like a waste of money. Not sure why we can’t just use Encompass like everyone else? Management favors people and moves them up along. Can’t tell you how many times I’ve gotten some questions from LOs, LPs, etc that have me scratching my head. I’ve been in mortgages for some time but I’m having a hard time moving on up and I don’t understand how some of these people got to where they are without favoritism at play. Ridiculous. When they switched over to PODS they stuck us with the same pay even though they want us to do more, what a joke. I’ve been pretty mellow about it because hey at least I can still work OT. Then we received an email recently from my new boss whom is not anything they’ve portrayed themselves to be but I digress on that part, basically the email advised no more OT without management approval. Right before the holiday gift giving season and no bonuses or supplemental compensation unless you’re an LP or an LO, well just the 1k or so they give you for holiday bonus. NO ONE WILL ANSWER THE “ARE WE GOING TO BRING BONUSES BACK for everyone else?” I counted on that income. We have a crap ton of training with the extra work they wanna pile on and our previous duties too and no OT? Currently looking for a new job to have the opportunity to be an actual LP or LO. They did away with the JR program. How do we advance? I don’t know. Oh and I can’t tell you how many times I’ve heard some tasteless jokes on our virtual floor meetings. For example, this past May 5th. Someone cracked out some stuff about Cinco De Mayo, pretty insensitive and incorrect. I cringed hearing it. It was from one of the real higher ups, which was even worse. Maybe some cultural sensitivity training is something to look into? Invest in it.

      2.0
      2 Dec 2021

      Was a dream at first but then…

      Junior underwriter
      Recommend
      CEO approval
      Business outlook

      Pros

      Available OT, flexible schedule, very understanding of family & personal time

      Cons

      This was a dream job for me in the beginning as I had no previous mortgage background but I hit the ground running, learning a great deal, becoming a high producer, and advancing to another department. As I was growing professionally, they brought in outside management that completely changed the structure of the organization. They went to a pod structure that essentially had us learning and doing more within the loan on top of our jobs, with no incentive. They did away with the Jr. Underwriting program, at no fault of our own, and with a month notice, hired/fired some and demoted the rest. Demotions that were two professional levels down which also came with a loss of salary. To say this ruined my love and loyalty for the company is very light. I wish we could have remained as the family culture NASB emphasizes but with outside influencers and organizational changes, we were not at all considered. I can also back the insensitive remark another reviewer brought in about Cinco de Mayo as I was on the same call. The comment was definitely made by a new NASB, higher-up executive, that had no business making such distasteful remarks. All around, it took no time for this job to become a dream to a true source of stress in my life that contributed to my decision to take another job.

      avatar
      NASB Financial Response
      4y
      Thank you for your feedback. We understand your frustration, as organizational changes are often not without occasional hiccups. To remain competitive in a very competitive mortgage market, NASB has invested heavily in new technology that will improve the customer experience and the daily work of our mortgage associates. This investment has required that we reorganize roles and responsibilities accordingly. We appreciate that change is never easy, and we are constantly tweaking the implementation process to make it smoother through consistent feedback from our associates, which has been invaluable. While this time of change has not been without some challenges, we still have a strong family culture at NASB, connected by a team of incredible associates who are helping us build a better, stronger and more sustainable bank for the future. We are genuinely sorry that your role at NASB no longer brought you joy at the end or that you no longer felt heard, but we appreciate your efforts while you were here as you no doubt contributed toward our growth. Our associates are what make NASB a leader in this industry. Please know that we care deeply about the happiness and successes of our associates, and we are confident that these changes, while not easy, will strengthen NASB and their associates for future success. We will use your feedback to evaluate ways we can ensure that our associates always feel like their voice matters—because it does. Good luck with your new position.
      2.0
      12 Mar 2020

      Reactive leadership

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Allocation of resources to build a sales staff. Marketing gives the fasade of culture for current employees. Majority of co-workers truly care about each other and create an environment of support.

      Cons

      Substantially behind the industry standard from a technology standpoint. Moved most staff into an overcrowded workspace and deemed it a way to intermingle departments when in reality it was to reduce overhead.

      avatar
      NASB Financial Response
      6y
      Thanks for providing your honest feedback. Our employees truly do care for each other and provide a community of support. In April 2019, we consolidated all of our offices across the KC metro under one roof so departments could more efficiently work together and communicate in real time, and we’ve seen great success in these efforts. The mortgage industry has seen significant growth in the last year, and we are very proud of the work our teams have done to meet that demand as our company continues to grow. We always welcome employee feedback and ideas for improvement.
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      ReviewsNASB Financial reviews

      Glassdoor has 168 NASB Financial reviews submitted anonymously by NASB Financial employees. Read employee reviews and ratings on Glassdoor to decide if NASB Financial is right for you.