NEXT Reviews

3.5

61% would recommend to a friend

(7,986 total reviews)
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Simon Wolfson

61% approve of CEO

48% positive business outlook

NEXT has an employee rating of 3.5 out of 5 stars, based on 7,986 company reviews on Glassdoor which indicates that most employees have a good working experience there. The NEXT employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

8K reviews
5.0
17 Dec 2018

The people make the organisation!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great people, very welcoming and engaging Always thinking ahead, the different teams and the business on the whole, what else can we do? What can we do better? Various training courses available at Head Office Fast paced, the business never stops!

Cons

Long paperwork processes for what feels like a small and simple task At times, there can be a lot to take in because of the sheer size of the business

avatar
NEXT Response
7y
Thanks for writing this! We really like the title and we feel it's the people at Next that set us apart!
2.0
21 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Alright pay and likely to get a good bonus if the company performs well Working for a big brand that is growing its market share Staff discount and staff shop

Cons

Old ways of working and rules. Company tries to look more flexible and modern introducing flexi working hours but managers still complain if you don't do the 9-5 plus EXPECTED unpaid overtime. It's all about playing the game and looking like you are working and abiding by all the rules rather than actually just working hard and getting the job done. Seems like you get a promotion based on your behaviour and conformity instead of actual work.

1.0
31 May 2017
Recommend
CEO approval
Business outlook

Pros

salary is slightly above minimum wage a mystery shopper comes in twice a month and if the overall store does well you get a very small bonus in your month's wage. 25% discount if you'd actually wear their clothes.

Cons

little or no training. very very low in staff but you're still expected to reach their high customer service standards while also keeping the floor exceptionally tidy, making sure the clothes are in size order and neatly displayed, making sure every customer gets checked in/out of the fitting room, making sure you keep an eye on the tills, acting as security as the full time security guard in this store is pathetically incompetent, making sure low lines are filled and stock is being put back out from the fitting room. management are laughably bad. if you get a job as sales support you're only going to get a day or two's work. trust me, it's not worth it. they'll have you doing all the awful jobs that nobody else wants to do and the sale starts at 5am. not worth your time. very high turnover of staff as the management are so bad, no one wants to stay. everyone is miserable. you are not appreciated at all, i understand it's retail and you're replaceable but this is just horrific. it's very clique-y. they don't care about your life, as far as they're concerned they own you and they'll put you in for any shift they want and will refuse to take you out of it even if it wasn't in your availability. they are laughably tight with holidays. the list goes on.. i wouldn't wish a job in this place on my worst enemy, it's soul destroying. take into consideration that i was one of the valued staff members, well liked by management and this is still my review. if you're thinking about applying, don't.

Viewing 1 - 3 of 7,986 Reviews

Glassdoor has 9,084 NEXT reviews submitted anonymously by NEXT employees. Read employee reviews and ratings on Glassdoor to decide if NEXT is right for you.