National General Insurance Reviews

- we have lost over 15 out of 31 adjusters since Sept 2015. The turn over is so high, the managers cannot hire enough to keep up with the turnover. - Pay is extremely low compared to industry standard. - There is no work/life balance. - Management has said for the last 5 years, "things will get better". They have not. The bonuses are 1% of the base salary, most adjusters work through lunches and on weekends, the medical deductibles are extremely high, and no room to advance unless you are a favorite. Experience is not taken into consideration and 90% of the managers are horrible. - 90% of the managers allow racism, sexual comments, harassment on the floor. Alcohol has been brought onto the floor and passed out with management knowledge. - The RCM of the BI does not defend employees and once she does not like you then, no chance of ever promoting. There is so much experience on the floor, but these adjusters handle simple little claims. - People will not discuss items with HR because if anything is said, then it becomes career suicide. Also this information is sent out to other companies even if it is a violation of an employee's rights. - no raises in 2016 and if you are a meets then a 2% raise. Horrible place to work and will not recommend to anyone I know.

Everything else. The workload is absurd, the metrics impossible. I had zero work-life balance, just work. 9.5-12 hours per day, 5 days a week and sometimes work on the weekend. It wasn't about working the claims, it was about answering the phone, for which I needed neither a college degree or a license. The micromanagement was ridiculous, even if you were out of trainee status. HR there is a joke. Don't expect to get direct answers from them about anything, ever. And if a manager wants you out, they'll work with HR to make sure you're out, although they'll try to get you to quit first. It doesn't matter if your work is caught up, it doesn't matter if you do the job well. If they want you out, they'll come up with something to get you out - I saw this happen NUMEROUS times. They'll keep people who shop or just mess around online all day, then expect you to do "Team Nights" to help those people get caught up. The company couldn't even plan for the move from our office downtown, which was 18 stories, to a five story building near the edge of town. They literally forgot to include an entire floor of claims when they were doing the headcount for a new space, so there is physically no space to put everyone and yet never enough adjusters to handle the claims (hence ridiculous work hours). As I understand it, before it became National General, GMAC was an okay place to work. Decent workload, time to spend investigating claims and walking the client through the process after an accident. I have no idea what that's like. This place is hell and I encourage you not to apply to or accept a position here, at least not in claims. If you do get roped in, get your license and classes for free, work it for a year, and move on to another place. It's what I should have done. Oh, and they also ask employees to come onto Glassdoor and write good reviews so their ratings will go up.