Pros
Once you are squarely through the door, it's a relatively easy, steady, decently paid job that doesn't (in theory) demand too much from you. Customers, on the whole, are pleasant and want to work with you. Feedback from management is useful, if a little ineffective.
Cons
To keep it short, the company is terrified of downtime. The minute a store or department doesn't hit a target all hell breaks loose and middle management scrambles to find out why. Everyone says they're aware we're reliant on the volatile industry of hospitality but can't deal with the idea that if hospitality struggles, so will we - and there is very little we can do to change that. The company is restructured seemingly every six months to try and 'save money' which usually ends up in redundancies, usually in the places that need the staff most because they aren't the glamorous, customer-facing departments. It seems to be shareholders that have their hands on the wheel, yet they have no knowledge of the boots-on-the-ground situation and also they're blindfolded. Delivery times have nosedived through a combination of warehouse and couriers being woefully inept, and accountability seems to be taking its leave as well. This leaves store staff being hounded by customers for orders that arrive in dribs and drabs, arrive late, or haven't arrived at all which is demonstrably hurting long term sales because people are losing trust is Nisbets' reliability. Lots of conversations are being had, but seemingly very little action to show for it. The IT systems are out of date and failing, with support for these issues laughably thin. The acquisition was meant to be a turning point for the company, I just didn't realise it would be a turn for the worse.