Does Ocado Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, Ocado Retail employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Ocado Retail. This rating has improved by 8% over the last 12 months.

How satisfied are employees working at Ocado Retail?

66% of Ocado Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Ocado Retail 3.5 out of 5 for work life balance, 3.4 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Ocado Retail?

Customer Service Representative (22) , Delivery Driver (19) , Customer Service Advisor (18) , CSTM Delivery Driver (16) , Contact Centre Advisor (10) , Buying Manager (8) , Contact Center Agent (8) , Customer Service Team Member (8) , Buyer (6) , Driver (6) , Warehouse Operative (6) , Customer Advisor (5) , Customer Hub Advisor (5) , Customer Service (5) , Personal Shopper (5)

What are the pros of working at Ocado Retail according to real employee reviews?

"The pay is okay and the people are great!" ((in 27 reviews)); "Easy to get into and good pay" ((in 22 reviews)); "benefits are good" ((in 19 reviews)); "very smart and friendly colleagues" ((in 17 reviews)); "Great teams" ((in 12 reviews))

What are the cons of working at Ocado Retail according to real employee reviews?

"You could become a manager." ((in 10 reviews)); "long hours and shift changes" ((in 9 reviews)); "Low salary" ((in 8 reviews)); "Outside of London, career progression good but not often" ((in 3 reviews))

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Ocado Retail

Ocado Retail Reviews

3.6

66% would recommend to a friend

(331 total reviews)

Hannah Gibson

78% approve of CEO

58% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (331 reviews)

Ocado Retail has an employee rating of 3.6 out of 5 stars, based on 331 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Ocado Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

331 reviews

4.0

5 Jul 2026

Early finishes are great, but shifts lack flexibility

Cstm delivery driver

Recommend

CEO approval

Business outlook

Pros

You are able to finish early and get paid the full amount for the shift

Cons

The shift time for me were not ideal. Especially at the start where it was not flexible .

1.0

27 Jun 2026

Autonomy and development overshadowed by constant changes

Systems engineer

Recommend

CEO approval

Business outlook

Pros

Autonomy for your work Development encouraged

Cons

Things change all the time and things feel out of control

4.0

25 Jun 2026

Supportive team but heavy workload

Demand planner

Recommend

CEO approval

Business outlook

Pros

Nice team, good benefits, nice culture

Cons

Heavy work load, lack of appreciation

Viewing 1 - 3 of 331 Reviews

Jobs at Ocado Retail

Buyer - Frozen

Hatfield, East of England, England

£33K - £59K /yr

(Glassdoor Est.)

View job

Customer Hub Advisor (Late Shift)

Sunderland, North East England, England

£27K - £27K /yr

(Employer provided)

View job

Customer Hub Advisor (Compressed/Weekend Shift)

Sunderland, North East England, England

£26K - £26K /yr

(Employer provided)

View job

Buyer - Party & Seasonal

Hatfield, East of England, England

£33K - £59K /yr

(Glassdoor Est.)

View job

Finance Project Manager

United Kingdom

View job