The technology is very old
There is no clear direction given to associates on training, job description, or even day to day tasks.
There seems to be this focus on modernizing the technology...while also trying to make constant updates to the old technology that it can’t support. This causes people to spend 50-60 hours a week trying to add something to a site that can’t support it, and then being told they also need to spend time modernizing and training on new technology. It’s just not feasible.
Business people with no technology background have way to much say in what technology is used and how. Which leads to misuse and misunderstanding of what can be done and how long it will take
But all of that is small compared to the biggest issue. And that is leadership. I liked my leaders, they were all great people. But they refused to take criticism or any type of feedback. They refused to change. And most of the time refused to even listen. When I left I was told I would have several meetings with different people to get my perspective. I had 0 meetings those last two weeks. No one wants to hear what’s wrong, no one wants to hear why they are hemorrhaging associates, no one wants to do things differently.
I couldn’t in good faith recommend anyone work here unless you’re starting your career and plan on leaving.