Does Onyx Coffee Lab pay their employees well?

According to anonymously submitted Glassdoor reviews, Onyx Coffee Lab employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Onyx Coffee Lab. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Onyx Coffee Lab?

69% of Onyx Coffee Lab employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Onyx Coffee Lab 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Onyx Coffee Lab?

Barista (18) , Cashier/Barista (3)

What are the pros of working at Onyx Coffee Lab according to real employee reviews?

"Good coffee, great coworkers." ((in 3 reviews)); "People are great to work with" ((in 3 reviews))

What are the cons of working at Onyx Coffee Lab according to real employee reviews?

"Arrogant company culture, impersonal management" ((in 4 reviews))

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Onyx Coffee Lab

Onyx Coffee Lab Reviews

3.5

69% would recommend to a friend

(32 total reviews)

Jon Allen

36% approve of CEO

59% positive business outlook

Ratings by category

3.7

Diversity and inclusion

3.6

Culture and values

3.4

Work/Life balance

3.2

Senior management

3.2

Compensation and benefits

3.2

Career opportunities

Onyx Coffee Lab has an employee rating of 3.5 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Onyx Coffee Lab employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

32 reviews

5.0

14 Apr 2026

Wish I was still there

Shift lead

Recommend

CEO approval

Business outlook

Pros

Great leadership, good money for the work

Cons

Can be hard standing etc. Some great customers some difficult

3.0

28 Jan 2026

Good tip money

Assistant manager

Recommend

CEO approval

Business outlook

Pros

-consistently good tips -usually a fun work environment. Unless you are on to get stressed by working in an extremely busy shop -mostly behind bar work -good money for a coffee shop job -they offer health insurance / other benefits

Cons

-management / upper management can be very nitpicky -hourly rate is pretty bad considering the performance they expect and desire -probably make less money as a shift lead/ assistant manager than a regular barista as management work cuts into hours that could be worked behind the bar and getting tips - which is where the real money is at -hard to get enough hours to earn benefits. Sometimes felt like the carrot was being dangled right in front of you

2.0

23 Aug 2025

Dishonest, money hungry

Barista

Recommend

CEO approval

Business outlook

Pros

Working with cool people and a pretty good product

Cons

Lie about a liveable wage while they over work you. It’s literally a multimillion dollar company but they make sure they only have to pay you minimum wage.

Viewing 1 - 3 of 32 Reviews