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Opcity Reviews

3.9

72% would recommend to a friend

(80 total reviews)

Ben Rubenstein

89% approve of CEO

74% positive business outlook

Opcity has an employee rating of 3.9 out of 5 stars, based on 80 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Opcity employee rating is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

Reviews by job title

80 reviews
1.0
13 Jul 2017

Know your worth, Do not work here!

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are nice co-workers. That's it!

Cons

They lure you in during the interview telling you about the great opportunity for earning potential and professional advancement. Then once you start you realize you were duped. Apparently, according to the people who used to work at Yodle (Ben's previous company), this is the exact trick they used over there. There is no heart and soul in this company. OpCity does not value the people that work for them. If you aren't on the phones dialing away at this call center, you are of no use to them. You are required to work all holidays and if you get sick or have to take a few days off for a wedding for example and are unable to make your #'s, this puts you on a warning. On the next pay cycle if you don't make them, they put you on a written warning and then it's the 3 strikes your out policy. There is zero job security here so if you have a family or responsibilities you might rethink working for this joke of a company. They promote people that have absolutely no business being managers some are lazy and others completely incompetent.

avatar
Opcity Response
8y
Sorry I have not gotten to your review sooner, but I wanted to make sure to give you a response. A lot has changed since your review in July. Our team has grown significantly, we have moved to a tremendous new space with a lot of employee perks, and we have improved our process significantly which has translated into really good pay for our Reps. We have a new and advanced PTO policy, and have improved our manager coaching and communication to employees when quota minimums are not met. We still have standards to enforce, but managers now have the coaching and support they need to work with employees to get where they need to be and still enjoy PTO and Holidays. Thanks again for your feedback! -Ben Rubenstein, CEO
5.0
9 May 2018

Not a review from the exec team

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As my review title indicates, I'm not a member of the company's exec team. I'm not being asked to leave this review in any way. I (weirdly) have to say this because that’s what some of these reviews might have you believe. However, I don’t want to mislead you here. I am, in fact, being compelled to write this review – but not because someone above me is forcing me to write this or the future of Opcity is precariously depending on whether we have 4.25 stars vs 3.75 – no. Instead, I’m compelled by a responsibility to people thinking of working here; if I was a prospective employee and I looked at these reviews, I'd think - woah, this company is crazy -- the only positive reviews are fake and all the negative reviews are intense! So let me try to set the record straight. I've worked here since July of 17, and I really, truly, honestly (you'll just have to trust me here since this is anonymous) love working here. It’s filled with people who are incredibly skilled at what they do – better than any other place I’ve personally worked – who genuinely want to make Opcity a great company. Part of that pursuit is really difficult. We obviously have a large (and increasingly larger) call center. So prospective employee / random glass-door-passer-by, you should at least think the following “if people typically only leave bad reviews when they’re upset, and Opcity hires a lot of people because they have a large call center, then it’s possible Opcity could have bad reviews and still be a great company.” But I don’t want to discount my fellow reviewers here – Opcity is still figuring things out (heck – *all* companies are figuring things out) and pursuing the goals Opcity is pursuing is definitely very difficult. (of which, I’ll touch in my “cons” section). So the pros of working here? A company that has a great business model, a company that is filled with talent top to bottom, great benefits (e.g. a free lunch that doesn’t make you take a nap immediately after due to being unhealthy / cheap), a company that possesses optimism and care throughout, etc. etc. So again, I assure you this: I’m not a recruiter; I’m not an executive; I’m not a member of some coordinated strategy. Instead, I’m merely trying to uncover the truth to you, the prospective employee – so you can come and see for yourself the company for which I truly, honestly, really love working.

Cons

One of the downsides of working with competitive, skilled people? You have to push yourself harder and more often than you might ever have. I don't say that in as a pejorative to my fellow anonymous reviewers here, because it really is hard to do, and furthermore, there are many companies where I'm sure there are positive cultures AND you aren't required to push yourselves as much. Unfortunately, the negative effects compound here when your effort is directly tied to your earnings. So, yes, that can definitely be tough. However, from what it seems like (just look at comments on reviews for evidence), Opcity definitely wants a company where they can provide large rewards to those who work really hard (monetary and otherwise), but I know they also don't a company where the workforce is bled dry and churns out. (After all, who would want that since any gains you'd have in production would be offset in training / recruiting costs / etc.) So yes, they're definitely still figuring that out. Another thing they're still figuring out is transparency / communication. I know from their communication, they do value these things, but they're still experimenting the ideal vessel for them (e.g. monthly emails vs monthly town halls). So if / when you work here, know that you can definitely get the transparency that makes everyone feel good and included - you just may need to be more proactive than one might think.

5.0
12 Apr 2018
Recommend
CEO approval
Business outlook

Pros

The people first and foremost are some of the best I have encountered. Not every job is glamorous and like any job there are challenges, but the environment must first and foremost be good. The people here create such a magnetic and energetic environment that it's contagious! There is such a variety of backgrounds and types of people here and most of them are truly a joy to be around. Secondly: the pay for what we do is incredible. I don't know many entry level call center jobs that can let you make 60k if you take the time to get good. You can make a lot more if you grind it out. Third: you are in an environment with a lot of room for growth and quick promotion. If you have a positive attitude and work hard you can get into a new position within a few months. Finally: free food daily. The quality can vary, but it is consistently free. Also you get a pre-paid snack card monthly for free snacks. Also building out a full patio with games, regular happy hours, and great culture.

Cons

CSR job can be repetitive. It is the nature of a position where you read a script that you will end up doing the same thing over and over. If you can handle that reality, you can get paid very well for simple reading. Also if you aren't willing to adhere to the script which, due to the many laws of the industry, is very strict, you may not excel. The job isn't for everyone, but if you can put up with the repetitive nature of the job and frequent changes as we grow you will be compensated very well.

Viewing 1 - 3 of 80 Reviews

Glassdoor has 81 Opcity reviews submitted anonymously by Opcity employees. Read employee reviews and ratings on Glassdoor to decide if Opcity is right for you.