Does OptiCall pay their employees well?

According to anonymously submitted Glassdoor reviews, OptiCall employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at OptiCall. This rating has been stable over the past 12 months.

How satisfied are employees working at OptiCall?

87% of OptiCall employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated OptiCall 4.3 out of 5 for work life balance, 4.6 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at OptiCall?

Liaison (2) , Patient Care Specialist (2)

Skip to content Skip to footer

Notifications

OptiCall

OptiCall Reviews

4.4

87% would recommend to a friend

(19 total reviews)

Bill Mercier

95% approve of CEO

87% positive business outlook

Ratings by category

4.9

Diversity and inclusion

4.6

Culture and values

4.5

Senior management

4.3

Work/Life balance

4.3

Compensation and benefits

3.8

Career opportunities

OptiCall has an employee rating of 4.4 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The OptiCall employee rating is in line with the average (within 1 standard deviation) for employers within the Human resources and staffing industry (3.8 stars).

Reviews by job title

19 reviews

1.0

12 Sept 2020

The positive reviews are done by management. Lol

Customer care representative

Recommend

CEO approval

Business outlook

Pros

None from my experience working here

Cons

All. Do not consider this company

4.0

25 Mar 2020

Not perfect but a great company to work for...

Customer service representative

Recommend

CEO approval

Business outlook

Pros

If you are smart enough to read, can follow directions and smile while you talk to people over the phone, this company loves their employees like family and proves it. Paid time off (LOTS), bonus, etc. Everyone helps each other personally and professionally. Even though some people believe they are "GREAT" doesn't mean they will be a good fit. Our standards are higher then most call centers but even so OptiCall is willing to work with people who can and want to learn. In fact, the running joke with the office and remote staff is "You have to kill someone for the Boss to fire you ."

Cons

Just like any office (or family) everyone does not get along all the time, no office is perfect (BIG SURPRISE). Unfortunately, any employee of the company need to have the necessary skills to keep up with the 150 practices and 50-80 calls (per employee). It's also required but not easy to be pleasant and helpful at ALL times to the patients and our offices. This job is not for everyone.

5.0

10 Mar 2020

Wonderful company

Refractive counselor

Recommend

CEO approval

Business outlook

Pros

Great family owned business that really cares about their employees. I really enjoyed working here and would have stayed if I hadn't moved to a different city.

Cons

The job market is competitive right now especially with benefits packages. I felt that I had to work overtime to make ends meet.

Viewing 1 - 3 of 19 Reviews