Partsmaster Reviews

You wanted our reviews and I’m sure you wanted honesty, so here it goes. A little over a year ago we had a change in CEO’s and this one does not care about his employees. Unless you consider fear and intimidation a requirement for managing people. We work tirelessly and it never seems like it’s good enough. While you pile more and more work on us, you don’t bother hiring more help and since we’re not allowed to have overtime, there are never enough hours in the day. Yet you continuously hire more and more reps because all you care about is the bottom line. You don’t seem to care about the quality of people you have as much as you do about the quantity, sometimes saturating areas with reps on top of reps where they are competiting with each other. If you even cared to notice this creates more problems. You are destroying the very fabric partsmaster was built on; integrity, honesty, and more importantly trust. Which brings me to our new HR rep. . She doesn’t adhere to NCH policies when it comes to what we can and can’t wear. I thought we had higher standards but obviously they have been lowered. And maybe if she didn’t have to put herself in everyone else’s business, she could learn how to do her own job like keeping confidential information confidential. Last time I checked, you don’t tell other people what an employee has told you in confidence especially if you are out HR rep. You both are the definition of a narcissist. You have to give respect to get respect and so far David, you don’t seem to respect anything but money. You don’t respect people’s ideas or opinions, unless they align with yours.

Tenured employees, internal and external, are viewed as “old dogs that can’t and won’t be taught new tricks”. If you are over 30 and have tenure over 1 year, you are considered to have a bad attitude if you voice an opinion, offer a solution or don’t agree with the CEO. We have always been a company that supports our outside sales force because they keep us moving forward. The inside support staff has always worked to provide superior, quality and excellent service. There has always been mutual respect for each other’s position. However, somewhere along the way it has become acceptable for our reps to be verbally abusive, demanding and if we defend or stand up against this behavior we are subject to reprimand or possible termination. The current culture of leadership is intimidation and threats. The CEO has made it clear “you are replaceable and will be”. All internal employees feel the uncertainty of our future. When a company is growing like we are but does not invest in additional staffing there is going to be a decline in moral. We become over worked making it difficult to continue to provide the level of support that has made us a value added company. Complaints are becoming more frequent and the CEO views this as bad attitudes and “one more and I will replace you”. The close family atmosphere has been replaced with politics, resentment and discord. We have been relegated to the mindset of “this is just a job”. No longer can you find the proud employees that didn’t consider this “just a job” but a second home, something we did because we loved the company.