PatientNow Reviews

3.4

54% would recommend to a friend

(67 total reviews)
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Keri Gohman

86% approve of CEO

58% positive business outlook

PatientNow has an employee rating of 3.4 out of 5 stars, based on 67 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PatientNow employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

67 reviews
1.0
19 Sept 2024
Recommend
CEO approval
Business outlook

Pros

Potential for growth professionally and for our company

Cons

CX is a complete mess. The current CCO continues to make promises about process improvements but there is no follow through and it impacts other teams daily. She is not aligned with other executives when on calls and regularly celebrates empty successes like speed of implementation over real outcomes like customers being successful in using the products we sell them and growing their revenue. To other teams like ours CX comes across as incredibly disorganized and lacking focus or empathy for our customers, with exception of support. And the team is generally difficult if not impossible to work with, typically working in a silo and other than a few exceptions the majority of the team seems unable to partner with other departments at all. There are constant issues with other teams and CX is usually in the middle calling out other teams and blaming others instead of trying to build bridges and solve problems. Unfortunately, this seems evident in results shared with the company and many many customer reviews yet no one seems to have a plan to address it and fix real problems. It’s all words and giving the perception of being “on top of things” with nothing below the surface and has been for a year.

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PatientNow Response
1y
Thank you for taking the time to share your candid feedback. We appreciate your acknowledgment of the potential for growth, both professionally and for the company. It's important that we listen to feedback like yours to better understand where we are excelling and where there are areas for improvement. We take your concerns about Customer Experience (CX) seriously and recognize the impact these types of challenges can have on our internal teams, as well as on our customers. Your observations about a lack of alignment, collaboration, and meaningful outcomes are critical insights that we will investigate further. We understand the frustration of seeing promises made but not followed through, and we will work to ensure that we focus on real outcomes, especially those that matter most to our customers' success. Accountability, transparency, and effective collaboration between teams are crucial for our company’s growth, and we will take this feedback to review current leadership strategies and execution in this area. We strongly encourage you to reach out directly. Your input is invaluable as we work toward building a stronger, more cohesive company. Thank you again for your honesty and your commitment to helping us improve.
2.0
30 Apr 2024

Fear Culture

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some of the new executive team coming in have been beneficial. CEO and VP of Marketing are good changes.

Cons

Too much change overall. Below market pay, little room for negotiation, no feeling of job growth opportunities. So many very capable and hard working people fired with little explanation makes for bad morale and no feeling of job security. We are all in constant fear that we are next on the chopping board.

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PatientNow Response
2y
Thank you for taking the time to share your thoughts and concerns regarding the recent changes within our organization. Your feedback is invaluable to us, and I want to assure you that we take your comments seriously and are committed to addressing them. First and foremost, I'm glad to hear that you've recognized the positive impact of some of the changes brought about by the new executive team, particularly the CEO and VP of Marketing. Their contributions have been instrumental in shaping our company's direction, and we're grateful for their leadership. However, it's clear from your feedback that there are areas where we need to improve. The pace of change, coupled with concerns about compensation and job security, has understandably caused apprehension among our team members. We recognize that transparency and open communication are essential during times of transition, and we acknowledge that we can do better in providing clearer explanations for organizational changes and terminations. I want to reassure you that your job security is important to us, and while we cannot guarantee immunity from all changes, we are committed to providing a supportive environment where your contributions are valued and recognized. Additionally, we understand the importance of fair compensation and are actively reviewing our salary structures to ensure they remain competitive within the market. Your suggestion to empower the team and foster a culture of collaboration and pride is well taken. We are dedicated to creating opportunities for growth and development, as well as encouraging open dialogue and feedback across all levels of the organization. By working together, we can cultivate a more positive and inclusive work environment where everyone feels valued and supported. I want to thank you once again for sharing your feedback. If you are willing, I encourage you to connect with us directly via HR, if you are not comfortable talking to your manager, as your feedback is invaluable and we always strive to provide a better workplace environment for all our employees.
1.0
3 Jul 2024

Avoid

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Working from home is the only one.

Cons

You'll be working enough unpaid overtime to feel like you have two highly unpleasant jobs instead of just one.

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PatientNow Response
1y
Thank you for taking the time to provide feedback on your experience with our company. We value the input of our past employees and appreciate your candid comments. Regarding the Pros: We are pleased to hear that you found working from home to be a positive aspect of your employment. We strive to offer flexible working arrangements that accommodate the needs of our team members. Regarding the Cons: We are deeply concerned to hear about your experience with unpaid overtime. It's important to us that all employees feel fairly treated and compensated for their hard work. Nonexempt employees covered by the Fair Labor Standards Act receive overtime pay according to the federal overtime provisions outlined in the Act. Your feedback is instrumental in helping us improve and create a better working environment for our current and future employees. If you are willing, I encourage you to connect with us directly via HR as your feedback is invaluable. Thank you once again for your feedback and for your contributions during your time with us.
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Glassdoor has 70 PatientNow reviews submitted anonymously by PatientNow employees. Read employee reviews and ratings on Glassdoor to decide if PatientNow is right for you.