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      Paynada

      Engaged employer

      Paynada Reviews

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      3.4

      58% would recommend to a friend

      (73 total reviews)
      avatar

      Justin Muntean

      65% approve of CEO

      58% positive business outlook

      Ratings by category

      3.8

      Work/Life balance

      3.7

      Diversity and inclusion

      3.6

      Culture and values

      3.3

      Senior management

      3.3

      Career opportunities

      3.2

      Compensation and benefits

      Paynada has an employee rating of 3.4 out of 5 stars, based on 73 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Paynada employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Reviews by job title

      73 reviews
      1.0
      21 Jul 2024

      A Fish Rots From Its Head

      Talent acquisition specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote. That is literally all.

      Cons

      Paynada lacks leadership. This company has been spinning its wheels with no positive change since I started. There is no accountability for the internal dysfunction stemming directly from the problematic leadership team. This team wants it to be everyone else’s fault that they are failing rather than taking an inward look and seeing that the chaos is coming directly from them. The few things that have changed have had poor change management, a lack of understanding and empathy to the ripple effect of changes and the time it takes to implement them— and no long term plan or solutions in general. They slap a bandaid on problems and then wonder why they are still, in fact, problems. Leadership constantly moves the finish line and gives little to no tangible positive feedback. This impacts bonuses as metrics are often changed mid-quarter, with no notice. There is a lack of honest communication throughout all departments. Many managers lead with borderline abusive tactics and others choose to not lead their team at all. There are individuals in leadership making decisions that genuinely counteract the goals and metrics they put in place for other teams. A fish rots from its head and the internal chaos is a direct result of a leadership team with a lack of vision as well as a lack of unity. Until the leadership team gets on the same page, this company will continue to fail in its efforts to scale. The amount of times people get fired or choose to leave on their own within the first few months is staggering. The lack of tenure in all departments at any level is impossible to overlook. The pendulum swing between 1 star reviews and 5 star reviews is jarring—there is no in between. I am certain that Marketing will attempt to rebut this review, but the numbers are not on their side here. Statistically speaking, there is no way that many individuals are “lazy” or “ineffective”.

      avatar
      Paynada Response
      1y
      Thank you for taking the time to share your feedback. We appreciate your perspective, as it highlights areas where we clearly have opportunities for improvement. First and foremost, we deeply regret that your experience at Paynada did not meet your expectations. We take all feedback seriously, especially concerning leadership, communication, and employee morale. Regarding leadership, we acknowledge there have been challenges. We are actively working to foster a more cohesive and supportive environment among our leadership team to ensure clearer communication and more unified direction. Your comments about change management and the need for a long-term strategy resonate with our ongoing discussions. Concerning feedback and performance metrics, we understand the frustration caused by changes mid-quarter. We are committed to improving transparency and consistency in our performance evaluation processes to provide a fair and motivating work environment for all team members. Regarding turnover and tenure, we recognize the impact on company culture and are actively reviewing our hiring and retention strategies to ensure we attract and retain talented individuals who align with our values and goals. Your advice is invaluable, and we are taking it to heart. Improving internal communication, fostering trust, revisiting our training programs, and creating a supportive environment are top priorities for us moving forward. One thing that is never easy in any business is performance management when teams, or team members are to hitting the metrics needed for success. Unfortunately in talent acquisition we were not meeting that mark and seeing enough quality candidates make it through the hiring process. This necessitated the hard decision to look for new ideas and individuals who could meet expectations and grow with the business. Thank you again for your feedback. We are committed to learning and growing from this experience to create a better workplace for everyone at Paynada. Justin Muntean - CEO (Not marketing)
      1.0
      27 Jan 2023

      Stay away, Not an Honest Company

      Sales account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      No micromanaging or daily check ins

      Cons

      Said there would be a base salary and backed out from that after training, no guidance, no compensation for traveling, long sales cycle, asking owners to somewhat be deceitful to their customers to pass along fees

      avatar
      Paynada Response
      3y
      We are sorry if there was any miscommunication in our hiring process. We strive to be open and transparent with our compensation from the beginning. We do have some positions that come with a salary, but the majority are commission based. This allows for our sales representatives to have unlimited earning potential. Our sales cycle is currently less than 30 days. We are also fully transparent with our pricing and would never mislead a merchant as to our offerings. It is one of our values that we stand by. Our Dual Price Program is a proven model offered in the industry that allows merchants to eliminate their credit card processing fees in a fully compliant manner. We also offer interchange plus, and tiered pricing, giving our clients freedom in how they operate their business.
      2.0
      18 Jul 2022

      Old School Mindset

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is great and work load isn't a lot.

      Cons

      no training what so ever but your expected to jump in and know everything. Pipeline to hire is so unnecessary. I was hired to interview and hire candidates but I only screen then pass candidates up to salesmen that don't know how to interview or understand the companies protocols for hiring. There is no organization at all in my department.

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      Glassdoor has 73 Paynada reviews submitted anonymously by Paynada employees. Read employee reviews and ratings on Glassdoor to decide if Paynada is right for you.