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PetSmart Reviews

50% Recommend to a Friend
PetSmart CEO J.K. Symancyk
47% Approve of CEO
Recommend to a Friend
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
1,653 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

  • "Great coworkers and super helpful(in 413 reviews)
  • "the people i work with everyday are great and that’s what it’s all about(in 362 reviews)
  • "Good benefits and 401k.(in 300 reviews)
  • "Hours are Flexible for those who are able to communicate with management in a timely fashion.(in 203 reviews)
  • "You get to work with animals and flexible schedules.(in 123 reviews)
  • "Poor management they also will keep you in the same position even if you want to move up(in 755 reviews)
  • "Low pay to hire people in creates a high turnover and constant hiring for management.(in 597 reviews)
  • "Some of the managers don't exactly start out warm and friendly to new employees.(in 397 reviews)
  • "No training for the associates and built off of such efficiency you cannot train or even spend time developing them.(in 173 reviews)
  • "Upper management is bad.(in 139 reviews)
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Found 8,943 of over 9K reviews

Updated 2 Oct 2023

    1. 5.0
      16 Oct 2022
      Sales Associate
      Current Employee, more than 3 years
      Brookfield, WI
      CEO Approval
      Business Outlook


      Lovley Co workers, helping pet parents


      Retail lol, not to much other than angry pet parents when they can't get the pet they want or the food they want because we don't carry it or it's not the right environment for a fish or reptile.

      1. 5.0
        12 Oct 2021
        Sales Associate
        Current Employee
        CEO Approval
        Business Outlook


        Good welfare and nice office


        Nothing much. So far so good.

        We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart. Thanks for all that you do!

      2. Join the PetSmart team
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      Viewing 1 - 10 of 8,943 Reviews

      PetSmart Reviews FAQs

      PetSmart has an overall rating of 3.3 out of 5, based on over 9,152 reviews left anonymously by employees. 50% of employees would recommend working at PetSmart to a friend and 40% have a positive outlook for the business. This rating has been stable over the past 12 months.

      According to anonymously submitted Glassdoor reviews, PetSmart employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at PetSmart. This rating has been stable over the past 12 months.

      50% of PetSmart employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated PetSmart 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.2 for career opportunities.

      Popular Careers with PetSmart Job Seekers


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      Interview Tips

      Feel free to post any interview questions you might be asked and I’ll help you compose an effective response :)


      Quality Assurance Associate

      I had an interview late August, sent a thank you the same day, followed up when they said they would get back to me, and then again a week later and I got no response. I gave up and they just sent me an email saying the position was on hold and they hoped to have an update at the end of the week. I'd still like to see what they might offer me so what could I say in response?



      Have you ever been asked by a recruiter to sign an nda before they can speak to you about a job they're recruiting you for? Mind you they reached out to me

      1 Comment

      Senior Consultant

      I just got an email from Norton that someone ran a reputation report on me. I didn’t run it. I just finished a second round interview yesterday. Do you think it’s HR doing due diligence or a scammer? Is running reputation reports common practice?


      Glassdoor has 9,152 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.