Great mission but unrealistic workload and high turnover
Pros
The mission behind Pillars Community Health is meaningful and important. The organization has a long history of serving the community (established in 1928), and many of the frontline staff genuinely care about helping clients. Some supervisors and coworkers are very dedicated and supportive. Working in the community can also be rewarding because you are able to help clients directly in their day-to-day environments.
Cons
The workload is extremely heavy, especially for staff working in Community Support Team (CST) roles. Caseload expectations combined with documentation requirements in CareLogic can become overwhelming. Staff are expected to spend significant time with clients in the community while also completing detailed notes, assessments, and ongoing updates in the system. Training is very limited. Outside of basic instruction on CareLogic, there is little structured training on how programs are supposed to operate. Many employees are left to figure things out on their own while already managing full caseloads. Working in the community also means a lot of driving. While there is mileage reimbursement, staff still put significant wear and tear on their personal vehicles. Staff may also pay for certain client activities upfront and submit receipts for reimbursement later. Turnover is another major issue. Several experienced staff members and supervisors have left due to the workload, which creates instability for both employees and clients. When programs lose multiple staff members in a short time, the remaining team members often have to absorb additional responsibilities.
